Connect to another email account

If you have an Office 365 or other Microsoft Exchange-based email account, you can keep track of email from other email services by adding the account from the other email service as a connected account. You can connect up to five other accounts, such as Outlook.com (formerly Hotmail), Gmail, and Yahoo! Mail accounts. This lets you send, receive, and read email all in one place.

To get started, check out the tasks below. For more details about connecting to other accounts and forwarding email, skip to “What else do I need to know?” at the end of this article.

Note    Some of the tasks that go along with these features may not be supported for your account or service plan. If you don’t see the Connected accounts option, these features aren’t available for your account.

In this article

Create a connection to another account

Choose the default email address when you reply to messages sent to other accounts

Use Inbox rules to sort messages downloaded from other accounts

Stop connecting to a connected account

Update a connection to a connected account

What else do I need to know?

Create a connection to another account

Before you connect to download mail from another email account, you may need to turn on POP or IMAP access from the other account. For more information, see Turn on POP or IMAP access to connect to another account.

  1. Sign in to Outlook Web App. For help, see Sign in to Outlook Web App.

  2. At the top of the page, select Outlook (or Mail). Or, select the App launcher Office 365 app launcher icon, and then select Outlook.

    Office 365 navigation options
  3. At the top of the page, select Settings Settings: update your profile, install software and connect it to the cloud > Options, and then select one of the following:

    • Account > Connected accounts > New new

      OR

    • Mail > Accounts > Connected accounts > New new

  4. In the New Account Connection dialog box, enter the email address and password of the account you want to connect to, and then select Next.

  5. If you see the message that your accounts are connected, select Finish. Messages sent to your connected account will appear in your Inbox.

  6. If you see the message that Outlook Web App couldn’t connect to the server for your other account, we recommend that you select Back and make sure that you entered the correct email address and password for your other account. If Outlook Web App still can’t connect to the server for your other account, see What else do I need to know? later in this article.

Top of Page

Choose the default email address when you reply to messages sent to other accounts

You can specify the email address that displays in the From field when you reply to messages that are sent to one of your connected accounts.

  1. Sign in to Outlook Web App. For help, see Sign in to Outlook Web App.

  2. At the top of the page, select Outlook (or Mail). Or, select the App launcher Office 365 app launcher icon, and then select Outlook.

    Office 365 navigation options
  3. At the top of the page, select Settings Settings: update your profile, install software and connect it to the cloud > Options, and then select one of the following:

    • Account > Connected accounts

      OR

    • Mail > Accounts > Connected accounts

  4. On the Connected accounts page, do one of the following

    • Under Default reply address, choose the option you want, and then select Save.

      OR

    • Select Change default reply address, choose the option you want, and then select Save.

    Choose Automatic if you want the From field of messages you reply to from Outlook Web App to match the email address the message was originally sent to. Choose one of the other addresses if you want to always send email from that address.

Tip    You can also manually specify the email address that you send from for a specific message. For more information, see Send email using the address of a connected account.

Top of Page

Use Inbox rules to sort messages downloaded from other accounts

By default, messages sent to your connected accounts will appear in your Inbox folder. After you've added a connected account, you can use the Inbox rule Received through this account to move messages from that account to the folder you specify. To create your inbox rule:

  1. At the top of the page in Outlook Web App, select Settings Settings: update your profile, install software and connect it to the cloud > Options, and then select one of the following:

    • Organize email > Inbox rules > New new > Create new rule for incoming messages

      OR

    • Mail > Automatic processing > Inbox rules > New new

  2. Under When the message arrives and, select It was sent or received, and then select Received through this account.

  3. Select the connected account you're creating this rule for.

  4. Under Do the following, select Move the message to folder, and then follow the prompts to select or create a folder to move the message to.

  5. Select Save to finish your rule.

For more information about inbox rules, see Inbox rules.

Top of Page

Stop connecting to a connected account

  1. At the top of the page Outlook Web App, select Settings Settings: update your profile, install software and connect it to the cloud > Options, and then select one of the following:

    • Account > Connected accounts

      OR

    • Mail > Accounts > Connected accounts

  2. Select the account you want to stop connecting to, and then select Delete discard.

  3. Select Yes in the dialog box to confirm that you want to stop connecting to the account.

Top of Page

Update a connection to a connected account

You can edit the settings for a connected account, for example, if you need to update the settings to match changes that occurred with your connected account.

  1. At the top of the page Outlook Web App, select Settings Settings: update your profile, install software and connect it to the cloud > Options, and then select one of the following:

    • Account > Connected accounts

      OR

    • Mail > Accounts > Connected accounts

  2. Select the account you want to edit.

  3. Select Edit edit.

  4. Update the email address or password of the account, and then select next.

  5. When you see the message that your accounts are connected, select Finish.

For detailed information about viewing or changing settings for a connected email account, see What else do I need to know? later in this topic.

Top of Page

What else do I need to know?

  • If Outlook Web App can’t set up a connection by using just your email address and password, do one or more of the following:

  • In most cases, you must be signed up for the Yahoo! Mail Plus service to download email from a Yahoo! account.

  • You can only add an Outlook.com, IMAP-enabled, or POP-enabled email account. To receive mail from an account other than these types of accounts, set up email forwarding from that account.

  • Connected Accounts and Forwarding aren't meant to be used at the same time. Use Connected Accounts when you want email that's sent to other accounts that you own to be delivered to Outlook Web App. Use Forwarding to have email that's delivered to your Outlook Web App account be forwarded to other accounts. For more information, see Forward email to another email account.

  • Not all features are available to all mailboxes. The features that are available to you are determined by the service contract for your account or the settings made by your administrator.

Top of Page

Applies To: Outlook Web App, Outlook Web App for Office 365



Was this information helpful?

Yes No

How can we improve it?

255 characters remaining

To protect your privacy, please do not include contact information in your feedback. Review our privacy policy.

Thank you for your feedback!

Support resources

Change language