Office Support / Office 365 Admin / Setup

Connect email accounts in Outlook on the web

You can connect up to 5 other email accounts - such as Gmail, Yahoo! Mail, and QQMail accounts - to Outlook Mail or Office 365 Outlook (both are Outlook on the web). By connecting accounts to Outlook, you can send and read email all in one place.

First, let's make sure you're using Outlook Mail or Office 365 Outlook (both are Outlook on the web). For example, here's what the ribbon looks like in Office 365:

A picture of what the ribbon looks like in Outlook on the web.

Does your ribbon look different from the picture? See My ribbon looks different from the picture.

Connect an email account to Outlook

Note   Before you connect an email account to Outlook, you might need to sign in to your other account and turn on IMAP access there. The email provider of your other account can tell you how to do this.

Gmail customers see Prepare your Gmail account for connecting to Outlook and Office 365.

  1. Sign in to Outlook on the web. Or sign in to Office 365, choose the app launcher Select the app launcher in the upper left corner, and then choose Mail.

  2. On the Outlook navigation bar, select Settings Settings: update your profile, install software and connect it to the cloud > Options.

    Click Settings > Options

  3. In the left pane, choose Mail, and under Accounts, choose Connected accounts.

    Connected Accounts

    Not all features are available in every region. If you don't see the Connected accounts option, this feature may not be available for your account.

  4. Under Connected accounts, choose + to connect a new account.

    Connected Accounts

  5. On the New account connection page, enter the full email address, such as kerimills@contoso.com, and password of the account you want to connect to, and then select OK.

    If you see a message that it couldn't connect to the server for your other account, choose Back and make sure you entered the correct email address and password for your other account. If that doesn't work, see Fixing problems with connecting an account.

  6. When a connection is established, you'll see a message that Outlook is importing your email, and you can close your browser and turn off your computer if you want to. Your account is connecting to Outlook in the cloud, not on your computer.

  7. To see the email from your connected account, go to your Outlook Inbox. Choose All to set the filters on your email. Or, see Inbox and sweep rules to organize the incoming email by the address it's sent to or other criteria. This is especially useful if you connect more than one email address.

    Use the All menu to sort your email for all of your connected accounts.

    Congratulations! You've connected your account. Now you're ready to start using Outlook on the web.

Fixing problems with connecting an account

  • If you're trying to connect a Gmail account, make sure you've followed the steps in Prepare your Gmail account for connecting to Outlook and Office 365.

  • For other emails, if Outlook can't set up a connection by using your email address and password, try the following:

    1. Sign in to the email provider of your other account (such as Yahoo or Comcast) and make sure that IMAP account access is turned on in the settings for your account. The email provider of your other account can tell you how to do this.

    2. In Outlook, on the Connected accounts page, choose the account you're trying to connect and then choose Edit.

      Choose the account you want to edit, then choose the pencil icon.

      You'll see a page that looks like this:

      An image of the page where you can enter the settings to try manually connecting your account.

    3. Use the info in the following table to manually enter the account information for the account you're trying to connect.

      Box

      Required?

      Information

      Display name

      Yes

      This is the name that recipients see on the From line when you send mail from your connected account in Outlook on the web.

      Email address

      Yes

      Enter the email address of your other account.

      User name

      Yes

      Enter the name you use when you sign in to your other account.

      Password

      Yes

      Enter the password you use when you sign in to your other account.

      Leave a copy of messages on the server

      No

      Checked by default. Uncheck this box if you don't want to keep a copy of all email that arrives in the mailbox of your connected account.

      Incoming server

      Yes

      Enter the incoming server information for the account.

      Authentication

      No

      By default, this is set to Basic. You can select SPA for POP accounts or NTLM for IMAP accounts if it's supported or required by your account provider.

      Encryption

      No

      By default, this is set to SSL. Select SSL or TLS if it's supported or required by your account provider.

      Port

      Yes

      By default, this is set to 995 (for POP accounts) or 993 (for IMAP accounts) if you select SSL encryption and to 110 (for POP accounts) or 143 (for IMAP accounts) if you don't. If your account provider uses a different port, you can enter it here.

Remove a connected account

  1. On the Outlook navigation bar, select Settings Settings: update your profile, install software and connect it to the cloud > Options.

    Click Settings > Options

  2. In the left pane, click Mail, and under Accounts, click Connected accounts.

    Connected Accounts

  3. Select the account you want to remove, and then click Remove discard.

  4. Click Yes to confirm that you want to stop connecting to the account.

  5. After you have removed your account from Outlook on the web, you can delete any emails that still appear in Outlook. Copies of those emails will still be available when you sign in to your source account (such as Gmail).

My ribbon looks different from the picture

If your ribbon looks different from the picture, you might be using the desktop version of Outlook, which looks like this:

This is what the ribbon looks like in Outlook 2016.

To connect an account to the desktop version of Outlook, see Add an email account in Outlook for Windows.

Or, you might be using Outlook Web App, which looks like this:

A picture of what the ribbon looks like in Outlook Web App.

Follow the first few steps in this article, but if you don't see the option to connect an account, then your version of Outlook Web App does not include this feature.

Finally, you might be using the Mail app for Windows 10:

A picture of what the Mail ribbon looks like in Windows 10.

To connect email accounts to the Mail app for Windows 10, see Add another email account, in Set up your account in Mail for Windows 10.

See Also

Using email in Outlook on the web

Create, reply to, or forward email messages in Outlook on the web

Forward email messages to another account in Outlook on the web

Applies To: Office 365, Office 365 Admin, Office 365 operated by 21Vianet, Microsoft Outlook Web App for Office 365 operated by 21Vianet - Small Business, Outlook on the web for Office 365 Business, Office 365 operated by 21Vianet - Small Business Admin, Office 365 operated by 21Vianet - Admin, Outlook.com



Was this information helpful?

Yes No

How can we improve it?

255 characters remaining

To protect your privacy, please do not include contact information in your feedback. Review our privacy policy.

Thank you for your feedback!

Change language