Connect email accounts in Outlook on the web (Office 365)

If you're using Outlook.com or Hotmail.com, see Add your other email accounts to Outlook.com for instructions.

Gmail users: First do the steps in Prepare your Gmail or G Suite account for connecting to Outlook and Office 365 and then do the steps below.

Step 1

GO TO SETTINGS

  1. At the top of the screen, select Settings The Settings button. > Mail.

    A screenshot of the Settings button on the navigation bar.

  2. Under Options, select Accounts > Connected accounts.

    Not all features are available in every region. If you don't see the Connected accounts option, this feature may not be available for your account.

Step 2

ENTER YOUR EMAIL ADDRESS

  1. Under Connected accounts, select The New button. .

    A screenshot of the New button.

  2. On the Connect your email account page, enter the full email address (for example, MollyD@contoso.com) and password of the account you want to connect to Outlook on the web and select OK.

    IMPORTANT: If you get a message that Outlook couldn't connect to the server for your other account, select Back and make sure you entered the correct email address and password for your account.

    If that doesn't work, you might be connecting a POP account. For instructions, see Connect an email account from an Internet service provider (POP account) below. If you're still having issues, see Fix problems with connecting an account below.

Step 3

REFRESH OUTLOOK

  1. When a connection is established, you'll see that Outlook is downloading your email. Select Close.

  2. Refresh your page after a few minutes to see if the download is complete.

You can close your browser and turn off your computer if you want to. Your account is connecting to Outlook in the cloud, not on your computer.

Step 4

CHOOSE WHICH EMAIL ADDRESS TO USE

You can choose which email address appears in the From line when you reply to an email.

Note: If your default reply address is set to Automatic, when you reply to an email, the "From" address will be your Office 365 email address, such as rob@contoso.com.

  1. At the top of the screen, select Settings The Settings button. > Mail.

    A screenshot of the Settings button on the navigation bar.

  2. Under Options, select Accounts > Connected accounts.

  3. On the Connected accounts page, select Change default reply address.

  4. Choose the address you want to appear in the From box.

  5. Sign out of Office 365 and then sign back in.

Step 5

YOU'RE DONE!

Success!

Congratulations! You've connected your account. Now you're ready to Create and add an email signature.

Connect an email account from an Internet service provider (POP account)

  1. Go to the web site for your email provider and search for the name of their Incoming POP server and outgoing SMTP server. Usually these are something like "POP3.<name of company>.com" and "SMTP.<name of company>.com." They'll have this information available on their web site. Write down this information because you'll need to enter it in Outlook few steps later.

  2. Sign in to Office 365, select the app launcher Select the app launcher at the top of the screen, and select Mail.

  3. At the top of the screen, select SettingsThe Settings button. > Mail.

    A screenshot of the Settings button on the navigation bar.

  4. Under Options, select Accounts > Connected accounts.

    Not all features are available in every region. If you don't see the Connected accounts option, this feature may not be available for your account.

  5. Under Connected accounts, select The New button..

    A screenshot of the New button.

  6. On the Connect your email account page, enter the full email address (for example, MollyD@contoso.com) and password of the account you want to connect to Outlook on the web and select OK.

  7. When you see the Unsecured connection page, select Skip.

  8. At Choose your connection type, select POP connection settings > OK.

  9. At the New POP account connection page, enter the email address of the account you're connecting in the Email address box. In the User name box, enter the email address again, and then enter your email password in the Password box.

  10. If you want a copy of your email to be saved in your other email service, select the Leave a copy of messages on the server check box.

  11. In the Server Information section, here's where you need to enter the information you got from your email provider:

    • Incoming (POP) server: enter the name of the POP server that you found on your email provider's web site. It should be something like POP3.<name of company>.com.

    • Incoming server port: this usually 995.

    • Outgoing (SMTP) server: enter the name of the outgoing server that you found on your email provider's web site. It should be something like SMTP.<name of company>.com.

    • Outgoing server port: this is usually 587.

    • Authentication: this is usually Basic. If your email provider specifically says to use SPA, choose that.

    • Encryption: this is usually SSL. Change only if your email provider specifically says to use TLS.

  12. Select OK. Congratulations! You've connected your account. Now you're ready to Create and add an email signature.

    IMPORTANT: If you get a message that a connection could not be made, check for typos. If you're still having issues, see Fix problems with connecting an account below.

Fix problems with connecting an account

If Outlook on the web can't set up a connection by using your email address and password, check these answers to common problems.

  • Is there a typo in the password or email name? Double-check both of these. This is a really common problem!

  • Are you trying to connect an email account that's a POP account? See the instructions Connect an email account from an Internet service provider (POP account) above in this article.

  • Is two-step verification enabled on your email? Go to your email account and turn off two-step verification.

  • If you can't connect, either your email provider or Office 365 might be experiencing service issues. Try connecting again in an hour. If you can't connect even after trying at two or three different times of the day, it's not a service issue.

  • Are you trying to connect a Gmail account? Make sure you've followed the steps in Prepare your Gmail account for connecting to Outlook and Office 365. If it's a corporate Gmail account, check whether it's a POP account.

  • Does your Outlook look different from the steps in this article? Look at the picture below:

    A picture of what the ribbon looks like in Outlook on the web.

    Now look at Outlook on your computer: If your ribbon looks different from the one above, you might not be using Outlook on the web. See What version of Outlook do I have? to find setup instructions for your version of Outlook.

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