Check voice mail

Whether you’re away from your PC or busy working on something important and don’t want to be disturbed, the Skype for Business (Lync) calls that you don’t answer are routed to your voice mail. To check whether you have new voice mail, look under Things you missed on the Skype for Business (Lync) tile in the Windows Start screen.

This tile displays the last three interactions—instant messages, calls, or voice mail messages—received since you last used Skype for Business (Lync).

Note    Voice mail is not available for Office 365 users.

Screenshot of the windows start screen with status updates displayed on the highlighted lync tile.

After you unlock your screen and open Skype for Business (Lync), there will be a number on the Voice mail tile in the hub that indicates how many voice mail messages you’ve received since you last used Skype for Business (Lync). Select the Voice mail tile to hear the messages. Each message is highlighted until you select it The Voice mail tile also displays the messages you received in the past, up to a maximum of 50.

Play a message

Each voice mail message is displayed on a separate tile with: the caller’s name, a play button, a speed button, the message length, a counter that tracks the time frame during playback, and a slider that lets you move forward and back during playback.

Speed menu on voice mail tile

  1. Select the play button.

  2. (Optional) To slow down the message to make it easier to understand or speed it up to get more quickly to the part you want to hear, select the speed button, just to the right of the play button.

Speed button

And then select any of the following:

  • To slow down the message, click -2x or -3x.

  • To speed up the message click 2x or 3x.

  • To return to the recorded speed, click 1x.

  • (Optional) To move forward or back in a message to hear a certain part, move the slider button Slider, above the play button.

Respond to a message

You can respond to the caller either by calling back or sending an IM. Tap the tile for the voice mail, or click it if you’re using a mouse, to open the conversation window.

Voice mail tiles on Voice mail screen

In the conversation window, type your IM in the message box, or select Call or Video icons to make an audio or video call. The controls are at the bottom of the conversation window.

Screen shot of voicemail conversation window

Can’t see your voice mails?

If your PC loses its connection to the Exchange server, information about your voice mail messages won’t get sent to Skype for Business (Lync). And, the following error message is displayed at the bottom of the screen:

Skype for Business (Lync) can’t connect to Exchange. You might not have the latest history, voice mail, contacts, and Skype for Business (Lync) Meetings.

The information eventually gets sent to Skype for Business (Lync) when your PC reconnects to the Exchange server.

Applies To: Lync Windows Store app

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