Change your payment method for Office 365 for business

Click to find help for Office 365 Home, Office 365 Personal, or Office 365 University This article is for Office 365 for business

When you buy Office 365, you choose either to pay by credit card or pay by invoice. You can switch between these payment methods at any time during your subscription, or change how often you make payments. After you switch methods, your users will continue to have the same license assignments as before.

What if I have an outstanding balance?

If you're moving from invoice to credit card, your existing invoice charges won't be transferred to your credit card, so be sure to pay any outstanding invoice balance by check or wire transfer.

If you're moving from credit card to invoice, any outstanding balance will be transferred to your next invoice.

Change from invoice to credit card

  1. Sign in to Office 365 as an admin. Learn how to sign in.

  2. Choose the app launcher icon App launcher button in the upper-left and then choose Admin.

  3. Go to the Subscriptions page:

    • Choose Billing > Subscriptions, or

    • Under billing, choose View and edit subscriptions (for Office 365 small and midsized business subscriptions that were purchased through a partner).

  4. Choose the subscription you want to change, and then choose Change payment details.

    Subscription detail with Change payment details highlighted.

  5. On the Change payment details page, choose Change your payment method.

    Change payment details page, with Change payment method link highlighted.

    Note   To complete this change, we'll walk you through purchasing a new subscription. You won't lose any data or pay anything extra (unless you choose to add more users), and we'll switch all of your users to the new subscription.

  6. On the How does this look? page, you can optionally increase the number of users licenses that you want for this subscription, and then choose Next.

  7. On the How do you want to pay? page, in the Payment type list, select either Existing card or New credit card.

    Select either Existing card or New credit card from the Payment type list.

  8. Choose whether you want to pay by the year or pay each month.

    Choose whether to pay monthly or anually.

  9. If you chose the New credit card option in step 7, fill out the rest of your payment information.

  10. When you're done filling out the form, choose Place order.

When you return to the Subscriptions page, you will see the old subscription marked Disabled and the new one marked Active. You can let the old subscription expire.

Change from credit card to invoice

Note   The option to pay by invoice is only available If your Office 365 subscription costs over a certain amount (which varies by service location). A credit check might be required for larger invoice payments. To learn more, see Pay by invoice or credit card.

  1. Sign in to Office 365 as an admin. Learn how to sign in.

  2. Choose the app launcher icon App launcher button in the upper-left and then choose Admin.

  3. Go to the Subscriptions page:

    • Choose Billing > Subscriptions, or

    • Under billing, choose View and edit subscriptions (for Office 365 small and midsized business subscriptions that were purchased through a partner).

  4. Choose the subscription you want to change, and then choose Change payment details.

    Subscription detail with Change payment option highlighted
  5. On the Change payment details page, choose Change your payment method.

    Change payment details page with Change payment method link highlighted.
  6. The next page tells you that this change will affect the payment method for all subscriptions purchased with this subscription, such as any add-ons, like extra storage. You won't lose any data or pay additional fees for the change. Choose Continue.

  7. Choose OK to return to the admin center.

Change payment frequency

If you want to change your payment frequency, either from annual to monthly or monthly to annual, you'll need to call Office 365 support for assistance.

See Also

Update your credit card information for Office 365 for business

Billing in Office 365 for business – Admin Help

Contact Office 365 for business support

Applies To: Office 365, Office 365 Admin, Office 365 Small Business Admin



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