Change your payment method for Office 365 for business

Tip: For Office 365 Home, Personal, or University, see Change how you pay for Office 365 for home.

When you buy Office 365, you choose either to pay by credit card, pay by invoice, or by using a prepaid product key. You can switch between paying by credit card or invoice at any time during your subscription. If you paid using a prepaid product key, you can choose to switch over to paying by credit card or invoice after your licensing period has ended.

Tip: After you switch payment methods, your users will continue to have the same license assignments as before.

What if I have an outstanding balance?

If you're moving from invoice to credit card, your existing invoice charges won't be transferred to your credit card, so be sure to pay any outstanding invoice balance by wire transfer. In some regions, you can also pay your outstanding balance by check. See your invoice for more information about paying your outstanding balance.

If you're moving from credit card to invoice, any outstanding balance will be transferred to your next invoice.

Change from invoice to credit card

Tip: The following steps apply to individual subscriptions only. If you have multiple subscriptions in your organization, complete these steps for each subscription that you want to change.

When you change from paying by invoice to paying by credit card, we automatically create a new subscription for you, move your users to the new subscription, and then disable your old subscription. Don’t worry, your users won’t see a disruption in service and all of their information will be available through the new subscription.

  1. Sign in to Office 365 with your work or school account as a global admin. Learn how to sign in.

  2. Select the app launcher icon Office 365 app launcher icon in the upper-left and choose Admin.

  3. In the admin center, choose Billing > Subscriptions.

    Your screen might look like either of the following screenshots:

    Screen shot of the Billing menu in the Office 365 Admin Center with Subscriptions selected.

    Screen shot of the Billing menu in the new Office 365 Admin Center with Subscriptions selected.

  4. Choose the subscription that you want to change. In the Payment details section, choose Change payment details.

    Screen shot of the ‘Payment method’ section of a Subscription card for a subscription that pays by invoice.

  5. In the Change payment details pane, choose Change your payment method.

    Screen shot of the ‘Change payment details’ pane for a subscription that is currently paid by invoice.

  6. In the Change your payment method dialog box, choose Continue.

    Screen shot of the notice that displays when you switch from invoice to credit card payment.
  7. On the How does this look? page, you can optionally increase the number of users licenses that you want for this subscription. To continue, choose Next.

  8. Some subscriptions have the option to chose a monthly or annual commitment. If you see a choice to pay by the year or by the month on the How do you want to pay? page, choose how frequently you want to pay.

    Screen shot of the ‘Payment method’ section on the ‘How do you want to pay?’ page, with ‘New credit card’ and ‘Pay by the month’ options selected.

  9. In the Payment method list, select either Existing card or New credit card.

    Screen shot of the ‘Payment method section on the How do you want to pay?’ page, with the payment option drop-down box expanded.

  10. If you chose the New credit card option in step 9, fill out the rest of your payment information.

  11. When you're done filling out the form, choose Place order.

When you return to the Subscriptions page, you will see the old subscription marked Disabled and the new one marked Active. You can let the old subscription expire.

Change from credit card to invoice

Note: The option to pay by invoice is only available if your Office 365 subscription costs over a certain amount (which varies by service location). A credit check might be required for larger invoice payments. To learn more, see Pay by invoice or credit card.

  1. Sign in to Office 365 with your work or school account as a global admin. Learn how to sign in.

  2. Select the app launcher icon Office 365 app launcher icon in the upper-left and choose Admin.

  3. In the admin center, choose Billing > Subscriptions.

    Your screen might look like either of the following screenshots:

    Screen shot of the Billing menu in the Office 365 Admin Center with Subscriptions selected.

    Screen shot of the Billing menu in the new Office 365 Admin Center with Subscriptions selected.

  4. Choose the subscription that you want to change. In the Payment method section, choose Change payment details.

    Screen shot of the ‘Payment method’ section of a Subscription card for a subscription that pays by credit card.
  5. In the Change payment details pane, choose Change your payment method.

    Tip: If the Change your payment method link isn’t displayed, it means that switching from credit card to invoice isn’t available for the subscription because the subscription doesn’t meet the minimum cost amount for billing by invoice. The minimum cost amount required to be billed by invoice varies by geographic location.

    Screen shot of the ‘Change payment details’ pane for a subscription that is currently paid by credit card.
  6. In the Change your payment method dialog box, choose Continue.

    Change your payment method message.
  7. Choose OK to return to the admin center.

    Screen shot of the confirmation notice that displays after your subscription is converted to invoice payment.

Verify which payment type is configured

You can use the following steps at any time to verify the payment type that’s configured for a particular subscription.

  1. Sign in to Office 365 with your work or school account as a global admin. Learn how to sign in.

  2. Select the app launcher icon Office 365 app launcher icon in the upper-left and choose Admin.

  3. In the admin center, choose Billing > Subscriptions.

    Your screen might look like either of the following screenshots:

    Screen shot of the Billing menu in the Office 365 Admin Center with Subscriptions selected.

    Screen shot of the Billing menu in the new Office 365 Admin Center with Subscriptions selected.

  4. Choose the subscription that you want to verify. The payment method that’s configured for the subscription appears under Payment method and might look like one of the following screenshots:

    Mayment method user interface shows that this subscription is configured to pay by invoice. Screen shot of the ‘Payment method’ section of a Subscription card for a subscription that pays by credit card.

Leave us a comment

Were these steps helpful? If so, please let us know at the bottom of this topic. If they weren't, and you're still having trouble, tell us what you were trying to do, and what problems you encountered.

Still need help? Contact support.

As an admin for Office 365 for business, you get free access to our knowledgeable support agents for pre-sales, account, and billing support, as well as for help resolving technical issues. You can also contact support on behalf of Office 365 users in your organization.

Get help from the Office 365 community forums Admins: Sign in and create a service request Admins: Call Support

Note: If you’re using Office 365 operated by 21Vianet in China, please contact the 21Vianet support team.

See Also

Add, update, or remove your credit card for Office 365 for business

Change your payment frequency for Office 365 for business

Pay by invoice or credit card for Office 365 for business

Billing in Office 365 for business – Admin Help

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