Change the emergency location for a user

Each active phone number must have an emergency address – either associated when you get a phone number in Office 365 or transfer a phone number - when the phone number is assigned to the user. When you associate the number to an emergency address, you can also add an emergency location to give a more exact location within a physical location. An emergency location can be the floor, building wing, or office number where the user is located. You can have an unlimited number of locations for a given emergency address, and can change the emergency location if the user moves to a different office or building—for example, if the user moves from floor 34 to floor 35.

Want to know how to get PSTN Calling and how much it costs, see Skype for Business add-on licensing.

Change the emergency location for a user

  1. Sign in to Office 365 with your work or school account.

  2. Go to the Office 365 admin center > Skype for Business.

  3. In the left navigation go to Voice > then click Voice users.

    IMPORTANT: For you to see the Voice option in the left navigation in the Skype for Business admin center, you must first buy at least one Enterprise E5 license, one Skype for Business Cloud PBX add-on license, or one Skype for Business PSTN Conferencing add-on license.

  4. On the Voice users page, locate and select the user you want to change the emergency location for.

  5. In the Action pane, under Emergency location, click Change.

  6. On the Assign number page, click Change location.

  7. Under Change emergency address to put the name of the city in the Find City box and click Search.

  8. Select the emergency location from the list, click Save.

See Also

Emergency calling terms and conditions

Skype for Business Online PSTN services use terms

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