Office Support / Office 365 Admin / Users and passwords

Change a user name in Office 365

As the Office 365 admin, you may need to change the user name for someone in your organization, if, for example, someone gets married and their last name changes. When you change a user name, the user's primary email address, which is the same as the work or school account the user uses to log into Office 365, also changes.

This topic explains how to quickly change a user name and calls out a few things to keep in mind so your users can continue to connect their accounts to Outlook, SharePoint, and Lync on their computers and mobile devices.

What do you want to do?

Change a user name

What else should your users know

Lync Online

Mobile devices

Change a user name

Use this procedure to change a user name and email address.

  1. Sign in to Office 365 with your work or school account.

  2. Go to the Office 365 admin center.

  3. Go to Users > Active users.

  4. Select the user you want to edit, and select EditEdit.

  5. Select the Details tabs, and change the user name.

  6. Complete your changes, and then select Save.

  7. Let the person know what their new user ID is. They’ll need it to sign in.

Note    It might take up to 24 hours for this change to take effect across all services. After the change has taken effect, the user will have to sign in to Outlook, Lync and SharePoint with their updated user name, so make sure to tell them about this change.

Note   Changing the user name updates the users's primary email address, which is the same as the work or school account that they use to log into Office 365. The user's previous primary email address is added as additional email address. The user will continue to receive email sent to the previous email address. Check out Add additional email addresses to a user in Office 365 for more info on how to add and remove additional email addresses.

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What else should your users know

Lync Online

Changing the user name triggers a re-provisioning of the user in Lync Online. If your users are on Lync Online, they will have to reschedule any Lync Online meetings, and tell their external contacts to update the old contact.

Mobile devices

If the user has changed their password as well as their user name, they will be prompted to enter the new password on their mobile device on the next sync.

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Applies To: Office 365 End User

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