Cannot find any Business Contact Manager databases

The following scenarios offer help for users who are having trouble finding a shared Business Contact Manager database to connect to. Click the link that best describes your situation.

You are a user connecting to a shared Business Contact Manager database for the first time by using the Startup wizard

Symptoms

In the Startup wizard, in the Create or select a Business Contact Manager database wizard, you click Select an existing database, enter a computer name, and then click Connect. You receive a message saying:

Cannot find any Business Contact Manager databases on computer {0}. For more information about possible causes, click Help.

Causes

There are several reasons why the shared database cannot be found on the remote computer. See the following sections for possible causes and resolutions.

Resolutions

Try the following:

  • Because you can only connect to an existing shared database, confirm with the database owner that the database exists on the remote computer.

  • Before you can connect to a database on a remote computer, the database owner must share the database and grant you permission to access it.

  • If the remote computer is on a different subnet than the computer where you are using Business Contact Manager for Outlook, the firewall settings on the remote computer must be changed to grant access to any computer. (A subnet is a network that forms part of a larger computer network. Subnets are connected through routers. Each subnet has a separate range of IP addresses.)

  • If the firewall on the remote computer is from a third-party company, Business Contact Manager for Outlook cannot make changes automatically to grant access to users on the network. See the Help for the firewall to change the settings manually.

  • You can only connect to a shared database that has been created in the same language or regional version of Business Contact Manager for Outlook as the one that you are using.

You are trying to reconnect to a shared Business Contact Manager database

Symptoms

When you have been working offline in your local copy of the shared database, and then attempt to reconnect to the shared database on the remote computer, you receive a message saying:

Cannot find any Business Contact Manager databases on computer {0}. For more information about possible causes, click Help.

Causes

There are several reasons why the shared database cannot be found on the remote computer. See the following sections for possible causes and resolutions.

Resolutions

Try the following:

Does the shared database still exist on the remote computer?

Confirm with the database owner that the database has not been deleted, removed, or updated on the remote computer. If the database has been updated, you must drop the local database before you can reconnect to the latest database.

How?

  1. On the Business Contact Manager menu, point to Offline, and then click Drop Offline Database.

  2. Your database is automatically exported and saved to your computer.

    If there are no changes to the shared database, clear the check box next to Export, and save your local data before dropping the offline database.

Do you still have permission to access the database?

Confirm with the database owner that you still have permission to access the database.

Do you still have permission to access the remote computer?

Confirm with the administrator of the remote computer—or of the domain if your computer is part of a network—that you still have permission to access the remote computer.

Is the version of Business Contact Manager for Outlook on your local computer the same as the one on the remote computer?

  1. Confirm the language or region and the version number of Business Contact Manager for Outlook on both your computer and the remote computer. (If you do not have access to the remote computer, ask the administrator to tell you what the version number of Business Contact Manager for Outlook is.)

    How?

    1. On the Help menu, click About Business Contact Manager.

    2. In the About Microsoft Office Outlook with Business Contact Manager dialog box, under Support Information, see the Version number.

  2. Ensure all computers sharing the database are running the same version of Business Contact Manager for Outlook.

Your database is on your local computer

If the database is on your local computer, verify that the SQL Server service is started. For information about how to start the SQL Server service, see the section, Cannot create a Business Contact Manager database - Database creation unsuccessful. in the Troubleshoot database operations in Business Contact Manager

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