Calling Plans for Office 365

Calls to other Skype for Business users are free, but if you want your users to be able to call regular phones, and you don't already have a service provider to make voice calls, you need to buy a Calling Plan. What are Office 365 Calling Plans?

Here are the calling plans options:

  • Domestic Calling Plan: Licensed users can call out to numbers located in the country/region where they are assigned in Office 365.

  • International Calling Plan: Licensed users can call out to numbers located in the country/region where their Office 365 license is assigned to the user in the Office 365 admin center > Assign License > Set user location, and to international numbers in 196 countries/regions.

Country/region amounts of monthly minutes for each organization and country/region are located here.

Important: 

  • The country/region is based on the location of the user's license in the Office 365 admin center > Active Users and NOT the billing address listed under the Organization Profile in the Office 365 admin center.

  • User's license location

For detailed information about usage limits and terms of use, see Skype for Business Online PSTN services use terms.

How to buy a Calling Plan

  1. You must first purchase a Phone System add-on license. To do that, sign into the Office 365 admin center and choose Billing > Subscriptions > Add-ons > Buy add-ons.

    Note:  Depending on your plan, you may need to buy more add-ons before you can buy Office 365 Phone System. To learn more, see Which add-on licenses do I need to buy to get more features?

  2. When you buy your Phone System add-on licenses, you'll see an option to add a Calling Plan at the same time.

    When you buy your Cloud PBX licenses, you'll see an option to buy a voice calling plan.

  3. If you want to buy a Calling Plan at a later time, in the Office 365 admin center, choose Billing > Subscriptions > Add-ons > Buy add-ons and you'll see the Calling Plans there.

    After you buy a Cloud PBX license, you can buy voice calling plans.

You can buy and assign different Calling Plans to different users, depending on the needs of your organization. After you select the Calling Plan you need, proceed to checkout. You assign a plan to each user in the Office 365 admin center. To learn how, see Assign Skype for Business licenses.

Do you have a service provider that provides on-premises PSTN connectivity for hybrid users?

If so, you don't need to buy a Calling Plan. Office 365 Enterprise E5 includes the Phone System add-on, so you can proceed to checkout.

Then, assign the Enterprise E5 or Phone System add-on licenses to users in the Office 365 admin center. To learn how, see Assign Skype for Business licenses.

Price information

For more information

Here are more articles that explain how to set up your Calling Plans:

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