Call Forwarding and Voice Mail Overview

This section provides an overview of the call forwarding and voice mail features available with Office Communicator 2007.

Note: Call forwarding and voice mail features are available only if your organization has been configured to support them. If you are not sure about which Communicator 2007 features are enabled, contact your system administrator.

In this topic

Determine if Communicator is configured for Enterprise Voice or Remote Call Control

Call Forwarding and Voice Mail Features with Enterprise Voice

Call Forwarding Features with Remote Call Control

Determine if Communicator is configured for Enterprise Voice or Remote Call Control

If your organization configured the telephony features of Office Communications Server 2007, then you can forward calls with Office Communicator. There are three types of telephone support that can be configured for Communicator 2007: Remote Call Control, Enterprise Voice, or a combination of the two.

  • If Communicator is configured for Remote Call Control, you can forward incoming calls to one of the numbers you already specified, or to a new number.

  • If Communicator is configured for Enterprise Voice, you can forward calls to another number, a contact, or your voice mail. You can also ring an additional number when your default number rings, and redirect calls to another number or contact, or to voice mail.

To determine if Communicator is configured for Enterprise Voice or Remote Call Control

  • Right-click a contact, and then point to Call. If the menu does not contain a Preferred Calling Device command, you are configured for Enterprise Voice. If you see a Preferred Calling Device command, you are configured for Remote Call Control.

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Call Forwarding and Voice Mail Features with Enterprise Voice

With Office Communicator and Unified Communications Enterprise Voice, the following features are available.

  • Forward Calls to        Incoming calls can be forwarded to another number such as a mobile phone, to a new phone number specified by the user, to another contact, or to voice mail.

  • Simultaneously ring this additional number       If you are a mobile phone user or between phones during your work day, you can configure call-forwarding settings to ring an additional number at the same time that your default phone number rings. You can also use the Simultaneously ring this additional number feature to ensure that you receive phone calls on your mobile phone, even if you are not logged on to Office Communicator on your computer.

  • Redirect unanswered calls       Users can configure call-forwarding settings to specify that if a call is not accepted within a specified time interval, the call is redirected to another number or contact, or to voice mail.

  • Apply call-forwarding rules only during working hours        You can configure Communicator 2007 to forward calls only during the work hours specified in the Outlook Work Calendar. To change the default work hours shown on your calendar, open Microsoft Office Outlook if it not already open. On the Tools menu, click Options, and then click Calendar Options.

  • Call voice mail       With Office Communicator 2007, you can call your voice mail to change the greeting or to retrieve your messages. Note that the PIN number for accessing your Voice Mail is typically provided by your system administrator through e-mail.

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Call Forwarding Features with Remote Call Control

If Communicator is configured for Remote Call Control, the following Call Forwarding features are available.

  • Forward Calls to        Incoming calls can be forwarded to an existing number, such as your mobile phone number, or to a new number that you specify.

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