Call-Forwarding Settings for Enterprise Voice

This section describes the call-forwarding settings available with Unified Communications Enterprise Voice.

Note:  Call forwarding and voice mail features are available only if your organization is configured to support them. If you are not sure about which Office Communicator 2007 features are enabled, contact your system administrator.

Note:   If you forward a call to a contact who is running Office Communicator 2005, the contact who is receiving the forwarded call will see your contact name in the call roster, rather than the name of the caller.

To configure call forwarding in Communicator 2007, use the Call-Forwarding Settings dialog box.

To open the Call-Forwarding Settings dialog box

  • In the upper right corner of the Office Communicator main window, click the Call-Forwarding button, and then click Call-Forwarding Settings.

Enterprise Voice call-forwarding features are as follows:

Only apply these settings during my working hours specified in Outlook

Select the Only apply these settings during my working hours specified in Outlook check box to apply call-forwarding settings during the work hours specified in your Outlook Work Calendar. Before you select this check box, be sure to view your Outlook Work Calendar. This option can be especially useful, for example, if you want to receive calls at home during work hours, but do not want to be interrupted with business calls at home during non-working hours.

To view and configure the Outlook work calendar

  1. Open the Office Outlook window, click Tools, and then click Options.

  2. On the Preferences tab, in the Calendar section, click the Calendar Options button.

  3. Under Calendar work week, configure your work week days and times, and then click OK.

Do not forward calls

  • Select Do not forward calls to turn off call forwarding and cancel the Simultaneously ring this additional number option.

    Note: Turning off call forwarding also resets the Redirect Unanswered Calls option to Voice mail.

Forward calls to

When you select the Forward calls to option, the Simultaneously ring this additional number option is turned off, and the Redirect unanswered calls option become unavailable.

To set call-forwarding options

  • Select Forward calls to, and then do one of the following:

    • Click Voice mail to forward calls to your Voice mail.

    • Click a number to forward calls to that number. Available phone numbers are based on the numbers configured in the Phones tab in the Communicator Options dialog box or previously entered new numbers that you specified in Call-Forwarding Settings.

    • Click New number and then click Configure to the right of the drop-down list. Enter a phone number in the Phone number box and then click OK. For format guidelines when entering a new number, see Edit Phone Number.

    • Click Contact, click Configure to the right of the drop-down list and then select a contact from the Contact List or type a person's name or e-mail address in the Search box. If you previously specified a contact, that contact's name will appear in the Forward calls to dropdown list.

Simultaneously ring this additional number

When you select the Simultaneously ring this additional number option, the Redirect unanswered calls to option also becomes available. You can use the Simultaneously ring this additional number option along with the Redirect unanswered calls to option to first ring your work number and a additional number, and if the call is not answered, redirect the call to voice mail, another number, or another contact. In summary, you can use the Redirect unanswered calls to option to ring an additional number if none of the other called numbers are answered.

To set Simultaneously ring this additional number options

  • Click Simultaneously ring this additional number, and then do one of the following:

    • Select an existing number from the drop-down list.

    • Click New number, enter a new number in the Phone number box, and then click OK. For format guidelines when entering a new number, see Edit Phone Number.

When you select the Simultaneously ring this additional number option, you can also specify settings for the Redirect unanswered calls to option. For example, if your default work number and additional number are not answered in the specified interval of time, you can redirect the call to voice mail, another number, or another contact.

Redirect unanswered calls to

You can use the Redirect unanswered calls to option to redirect a call after it has not been answered at the primary work number or the additional destination specified in the Simultaneously ring this additional number option.

To set Redirect unanswered calls to options

  • Click Redirect unanswered calls to, and then do one of the following:

    • Click Voice mail to redirect unanswered calls to your voice mail.

    • Click an existing number in the drop-down list. Available numbers are based on phone numbers configured in the Phones tab of the Options dialog box or new numbers specified as part of configuring Call-Forwarding Settings.

    • Click New number and then click Configure to the right of the drop-down list. Enter a phone number in the Phone number box and then click OK.

    • Click Contact, click Configure to the right of the drop-down list, and then select a contact from the Contact List or type a person's name or e-mail address in the Search box.

Ring for this many seconds before redirecting

Use the Ring for this many seconds before redirecting option to set the amount of time that should transpire before an unanswered call is redirected to either voice mail, another number, or another contact.

To set the time interval for Ring for this many seconds before redirecting

  • In the Ring for this many seconds before redirecting box, click the up or down arrow to increase or decrease the interval. The minimum time is five seconds. The maximum time is 59 seconds.

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