Admins: Reset a password for one or more users in Office 365

This article explains how to reset a password for another person. If you're an Office 365 admin and you want to reset your own password, see Reset my administrator password.

Reset the password for a user in the Office 365 admin center preview

You must be an Office 365 global admin or password administrator to perform this step.

  1. Sign in to Office 365 with your work or school account.

  2. Go to the Office 365 admin center.

  3. Select Users.

    Click on User.

  4. On the Active users page, select the name of the user, and then click Reset password.

    The Reset password button.

  5. On the Reset password page, choose whether you want to have the password automatically generated, or whether you want to create the password. Additionally, you can choose to Make this user change their password when they first sign in.

  6. If you chose Let me create the password, type the password in the Password box, and then retype the password.

    Create a password.

  7. Click Reset.

  8. Office 365 creates the temporary password, and displays the user name and temporary password. To have the temporary password sent by email, select Send password in email and provide the email addresses you want the password sent to. Make sure you add the alternate email address for the person whose password you're resetting.

  9. Click Send email and close. Or, if you did not choose to send the password, click Close.

Note:  The email with the user name and temporary password has a subject line: New or modified user account information. If you don’t see the email right away, wait a few minutes. It can take a little while for changes to go across all the services in Office 365.

Reset the password for multiple users in the Office 365 admin center preview

You must be an Office 365 global admin or password administrator to perform this step.

  1. Sign in to Office 365 with your work or school account.

  2. Go to the Office 365 admin center.

  3. Select Users.

    Click on User.

  4. On the Active users page, select the users, and then click Reset passwords.

    Reset the passwords for multiple users.

  5. Select whether you want to Make this user change their password when they first sign in, and then click Reset.

  6. Office 365 creates the temporary password, and displays the user names and temporary passwords. To have the temporary passwords sent by email, select Send password in email and provide the email addresses you want the passwords sent to. Make sure you add the alternate email addresses for the users whose passwords you're resetting.

  7. Click Send email and close. Or, if you did not choose to send the password, click Close.

Note:  The email with the user names and temporary passwords has a subject line: New or modified user account information. If you don’t see the email right away, wait a few minutes. It can take a little while for changes to go across all the services in Office 365.

Reset passwords in the classic Office 365 admin center

You must be an Office 365 global admin or password administrator to perform this step.

  1. Sign in to Office 365 with your work or school account.

  2. Go to the Office 365 admin center.

  3. Select Users > Active users.

  4. On the Active users page, select a user, and then click Reset password.

    Reset a user's password.

  5. To send the temporary password to yourself or other people, on the Reset password page, select one or both of Send results in email or Make this person change their password the next time they sign in. Make sure you add the alternate email address for the person whose password you're resetting.

    Email a reset password and make a user change their password.

  6. Select Reset. Office 365 creates the temporary password, and sends it to the email address or addresses you gave.

  7. On the Results page, the user name and temporary password displays. Select Close.

Note:  The email with the user name and temporary password has a subject line: New or modified user account information. If you don’t see the email right away, wait a few minutes. It can take a little while for changes to go across all the services in Office 365.

You must be an Office 365 global admin or password administrator to perform this step.

  1. Sign in to Office 365 with your work or school account.

  2. Go to the Office 365 admin center.

  3. Select Users > Active users.

  4. On the Active users page, select users, and then click Reset password.

    Reset the passwords for multiple users.

  5. To send the temporary password to yourself or other people, on the Reset password page, select one or both of Send results in email or Make these users change their passwords the next time they sign in. Make sure you add the alternate email addresses for the users whose passwords you're resetting.

  6. Select Reset. Office 365 creates the temporary passwords, and sends them to the email address or addresses you gave.

  7. On the Results page, the user names and temporary passwords display. Select Close.

Note:  The email with the user names and temporary passwords has a subject line: New or modified user account information. If you don’t see the email right away, wait a few minutes. It can take a little while for changes to go across all the services in Office 365.

More info on resetting passwords

Do you want to let your users reset their own passwords? See Let people reset their own passwords in Office 365

Do you want to reset a user's password on the go? Install the Office 365 admin mobile app on your mobile device. Enter your mobile device number and we’ll text it to you or you can get it from your mobile device’s store.

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