Add, update, or remove a credit card or bank account in Office 365 for business

You must be a Global Admin or a Billing Admin to do the tasks described in this article.

Not an admin? Contact your IT administrator for help. Not sure if you're an admin? Find out.

For Office 365 Home, Personal, or University, see Add, update, or remove a credit card or other payment option for Office 365 for home.

Important: Paying by using a bank account is not available in Japan.

What do you want to do?

  1. In the Office 365 admin center, go to the Subscriptions page, or choose Billing > Subscriptions.

    In the Office 365 admin center, go to the Subscriptions page, or choose Billing > Subscriptions.

    In the Office 365 admin center, go to the Subscriptions page, or choose Billing > Subscriptions.

  2. Pick the subscription you want to pay for with the new credit card or bank account, then choose Update payment details.

    The Payment method section of the Subscription page, showing the Update payment details link.
  3. Choose the drop down arrow under Add or select a payment method, then choose New credit card or New bank account.

    The dropdown menu showing the New credit card and New bank account options.
  4. Enter the information for the new credit card or bank account, then choose Submit.

    Note: The new credit card or bank account will only be used for the Office 365 subscription you selected in step 2. If you have other subscriptions that you want to use the new credit card or bank account for, follow the steps in this article to change the credit card or bank account used to pay for each subscription.

Notes: 

  • You don’t need the CVV/CVN code to update the details of an existing credit card.

  • You can’t change the number on an existing credit card or bank account. If for some reason the credit card or bank account number has changed, add it as a new credit card or bank account, select it as the payment option for your subscription, then remove the existing credit card or bank account.

  1. In the Office 365 admin center, go to the Subscriptions page, or choose Billing > Subscriptions.

    In the Office 365 admin center, go to the Subscriptions page, or choose Billing > Subscriptions.

    In the Office 365 admin center, go to the Subscriptions page, or choose Billing > Subscriptions.

  2. Pick the subscription you bought with the credit card bank account that you want to update, then choose Update payment details.

    Note:  If another admin purchased the subscription, you won’t be able to update the credit card or bank account information for it. If the credit card is about to expire and the other administrator isn’t able to update it, you can prevent service interruption by adding a different credit card or new bank account for the subscription.

    The Payment method section of the Subscription page, showing the Update payment details link.
  3. Choose the drop down arrow under Add or select a payment method, pick the credit card or bank account that you want to update, then choose Edit details.

    The Update payment details pane when a subscription is paid for by credit card or bank account.
  4. Update your credit card or bank account information (name on the credit card or bank account, billing address. phone number, or expiration date) as needed, then choose Submit.

  5. A confirmation message should appear. If it doesn't, see Troubleshooting credit cards and bank accounts.

    Screenshot showing the confirmation message: "Your payment method was successfully updated."

Note: You can remove a credit card or bank account, as long as you don't have an outstanding balance on the credit card or bank account, and you’re not using it to pay for an active subscription.

  1. In the Office 365 admin center, go to the Subscriptions page, or choose Billing > Subscriptions.

    In the Office 365 admin center, go to the Subscriptions page, or choose Billing > Subscriptions.

    In the Office 365 admin center, go to the Subscriptions page, or choose Billing > Subscriptions.

  2. Pick any subscription, then choose Update payment details.

    The Payment method section of the Subscription page, showing the Update payment details link.
  3. Choose the drop down arrow under Add or select a payment method, pick the credit card or bank account that you want to delete, then choose Remove.

    The Update payment details pane when a subscription is paid for by credit card or bank account.
  4. Choose Remove again to delete the credit card or bank account.

    Screenshot showing the Remove and Cancel buttons.

    Notes: 

    • You won't be able to remove a credit card or bank account if it’s currently being used to pay for a subscription. If you try, you’ll get a message that looks like this:
      The error message that appears if you try to remove a credit card or bank account that is currently used to pay for an active subscription.

    • To remove the credit card or bank account, choose Back and follow the steps in this article to change the credit card or bank account that you're using to pay for the subscription. Then try removing the credit card or bank account again.

  1. In the Office 365 admin center, go to the Subscriptions page, or choose Billing > Subscriptions.

    In the Office 365 admin center, go to the Subscriptions page, or choose Billing > Subscriptions.

    In the Office 365 admin center, go to the Subscriptions page, or choose Billing > Subscriptions.

  2. Pick the subscription that you want to pay for with the new credit card or bank account, then choose Update payment details.

    The Payment method section of the Subscription page, showing the Update payment details link.
  3. Choose the drop down arrow under Add or select a payment method, then pick the credit card or bank account that you want to use,.

    The Update payment details pane when a subscription is paid for by credit card or bank account.
  4. Choose Submit. If the credit card or bank account that you want to use isn't listed yet, choose New credit card or New bank account to add it.

Troubleshooting credit cards and bank accounts

Issue

Troubleshooting steps

I get an error message that says “The browser is currently set to block cookies.”

Set your browser to allow third-party cookies and try again.

My credit card was declined.

If you pay by credit card, and your credit card is declined, you’ll receive an email letting you know that we were unable to process the payment. Double-check that the credit card details – card number, expiration date, name on the credit card, and address, including city, state, and ZIP code – appear exactly as they do on the credit card and your credit card statement. You can update your credit card information and immediately submit the payment by using the Pay now button on the Subscriptions page. For more information, see “What if my credit card has expired and my payment is past due?” in Pay for your Office 365 for business subscription.

If you continue to see the "declined" message, contact your bank. It’s possible that your credit card isn’t active—for example, if you recently received the credit card in the mail with an updated expiration date, you may still need to activate it. Your bank can also tell you if your credit card is not approved for online, international, or recurring transactions.

I need to update a credit card or bank account number.

You can’t change the number on an existing credit card or bank account. If for some reason your credit card or bank account number has changed, first delete the existing credit card or bank account, then add a new one.

I only have one credit card or bank account on my account and I want to remove it.

If you only have one credit card or bank account, you’ll get an error message when you try to remove it. To fix this, make sure that you’re using a different payment method to pay for all of your subscriptions, then try removing the credit card or bank account again.

I can't add my credit card or bank account.

If you have trouble entering your credit card or bank account information, you can contact support.

Still need help?

Get help from the Office 365 community forums Admins: Sign in and create a service request Admins: Call Support

See Also

Change your payment method for Office 365 for business

Change your billing addresses for Office 365 for business

Cancel your subscription

Billing in Office 365 for business – Admin Help

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