Add, update, or remove a credit card in Office 365 for business

In the Office 365 admin center, you can add a new credit card, update an existing card, or delete a card that you no longer use. You can also change the card you're using to pay for a subscription.

What do you want to do?

  1. Sign in to Office 365 with your work or school account as a global admin. Learn how to sign in.

  2. Select the app launcher icon Office 365 app launcher icon in the upper-left and choose Admin.

  3. In the admin center, choose Billing > Subscriptions.

    Your screen might look like either of the following screenshots:

    Screen shot of the Billing menu in the Office 365 Admin Center with Subscriptions selected.

    Screen shot of the Billing menu in the new Office 365 Admin Center with Subscriptions selected.

  4. Select the subscription you want to pay for with the new card, and then choose Change payment details.

    Screenshot showing the "Change payment details" link.

  5. Choose the drop down arrow under Add or select a payment method and select New credit card.

    Screenshot of the dropdown menu with "New credit card" selected
  6. Enter the information for the new card, and then choose Submit.

    Note: The new card will only be used for the Office 365 subscription you selected in step 4. If you have other subscriptions that you want to use the new card for, follow the steps in this article to change the card for each subscription.

  1. Sign in to Office 365 with your work or school account as a global admin. Learn how to sign in.

  2. Select the app launcher icon Office 365 app launcher icon in the upper-left and choose Admin.

  3. In the admin center, choose Billing > Subscriptions.

    Your screen might look like either of the following screenshots:

    Screen shot of the Billing menu in the Office 365 Admin Center with Subscriptions selected.

    Screen shot of the Billing menu in the new Office 365 Admin Center with Subscriptions selected.

  4. Select the subscription you bought with the card you want to update, and then choose Change payment details.

    Note:  If another admin purchased the subscription, you won’t be able to update the credit card information for it. If that card is about to expire and the other administrator isn’t able to update it, you can prevent service interruption by adding a different credit card for the subscription.

    Screenshot showing the "Change payment details" link.

  5. Under Add or select a payment method, choose Edit details.

    Screenshot showing the "Edit details" link on the Change payment details page

  6. Update your credit card information (name on the card, billing address or phone number, or expiration date) as needed, and then choose Submit.

    Payment details page for updating credit card information.

    Notes: 

    • You don’t need the CVV/CVN code to update the details of an existing card.

    • You can’t change the number on an existing card. If for some reason your card number has changed, first delete the existing card, and then add a new one.

  7. A confirmation message should appear. If it doesn't, see Troubleshooting credit cards.

    Screenshot showing the confirmation message: "Your payment method was successfully updated."

Note: You can remove a credit card, as long as you don't have an outstanding balance on the card and you’re not using it to pay for an active subscription.

  1. Sign in to Office 365 with your work or school account as a global admin. Learn how to sign in.

  2. Select the app launcher icon Office 365 app launcher icon in the upper-left and choose Admin.

  3. In the admin center, choose Billing > Subscriptions.

    Your screen might look like either of the following screenshots:

    Screen shot of the Billing menu in the Office 365 Admin Center with Subscriptions selected.

    Screen shot of the Billing menu in the new Office 365 Admin Center with Subscriptions selected.

  4. Select any subscription, and then choose Change payment details.

    Screenshot showing the "Change payment details" link.

  5. Choose the drop down arrow under Add or select a payment method and select the card you want to delete.

  6. Choose Remove.

    Screenshot showing the "Edit details" link on the Change payment details page

  7. Choose Remove again to delete the card.

    Screenshot showing the Remove and Cancel buttons.

    Notes: You won't be able to remove a card if it’s currently being used to pay for a subscription. If you try, you’ll get a message that looks like this:

    Screenshot showing the error message that appears if you're using the card to pay for an active subscription: "[Card number] is being used for the following: [Subscription name]"

    To remove the card, choose Back and follow the steps in this article to change the card you're using to pay for the subscription. Then try removing the card again.

  1. Sign in to Office 365 with your work or school account as a global admin. Learn how to sign in.

  2. Select the app launcher icon Office 365 app launcher icon in the upper-left and choose Admin.

  3. In the admin center, choose Billing > Subscriptions.

    Your screen might look like either of the following screenshots:

    Screen shot of the Billing menu in the Office 365 Admin Center with Subscriptions selected.

    Screen shot of the Billing menu in the new Office 365 Admin Center with Subscriptions selected.

  4. Select the subscription you want to pay for with the new card, and then choose Change payment details.

    Screenshot showing the "Change payment details" link.

  5. Choose the drop down arrow under Add or select a payment method.

    Screenshot showing the "Edit details" link on the Change payment details page

  6. Select the card you want to use, and then choose Submit. If the card you want to use isn't listed yet, choose New credit card to add it.

Troubleshooting credit cards

Issue

Troubleshooting steps

I get an error message that says “The browser is currently set to block cookies.”

Set your browser to allow third-party cookies and try again.

My card was declined.

First, double-check that the card details – number, expiration date, name on card, and address, including city, state, and ZIP code – appear exactly as they do on the card and your credit card statement. Edit the card info as described above, if necessary.

If you continue to see the "declined" message, contact your bank. It’s possible that your card isn’t active—for example, if you recently received the card in the mail with an updated expiration date, you may still need to activate it. Your bank can also tell you if your card is not approved for online, international, or recurring transactions.

I need to update a credit card number.

You can’t change the number on an existing card. If for some reason your card number has changed, first delete the existing card, and then add a new one.

I only have one card on my account and I want to remove it.

If you only have one credit card, you’ll get an error message when you try to remove it. To fix this, make sure that you’re using a different payment method to pay for all of your subscriptions, and then try removing the card again.

Leave us a comment

Were these steps helpful? If so, please let us know at the bottom of this topic. If they weren't, and you're still having trouble, tell us what you were trying to do, and what problems you encountered.

Still need help? Contact support.

As an admin for Office 365 for business, you get free access to our knowledgeable support agents for pre-sales, account, and billing support, as well as for help resolving technical issues. You can also contact support on behalf of Office 365 users in your organization.

Get help from the Office 365 community forums Admins: Sign in and create a service request Admins: Call Support

Note: If you’re using Office 365 operated by 21Vianet in China, please contact the 21Vianet support team.

See Also

Change your payment method for Office 365 for business

Change your payment frequency for Office 365 for business

Billing in Office 365 for business – Admin Help

Was this information helpful?

How can we improve it?

How can we improve it?

To protect your privacy, please do not include contact information in your feedback. Review our privacy policy.

Thank you for your feedback!