Account Set-up

Before using the Easy Assist Launchpad to create support sessions, you must first configure your account.

To configure the Easy Assist Launchpad

  1. Install the Easy Assist Launchpad on your computer according to your Administrator’s instructions.

  2. Click the Start menu, click All Programs, Microsoft Easy Assist, and then click Microsoft Easy Assist Launchpad.

  3. In the User Account dialog box, under Live Meeting Service, do one of the following:

    • In the URL text box, type the URL of your Easy Assist portal.

    • Or, in the URL text box, type the URL of your Live Meeting conference center. Then select theUse the following user name and password to access my account check box and, in the text boxes provided, type your log in information.

  4. To verify your log in information, click Test Connection.

  5. Click OK.

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