About the Customer Experience Improvement Program

The Customer Experience Improvement Program is an effort by Microsoft to increase customer satisfaction. By gathering information from people who use our software and services, we hope to improve the quality and performance of our products. This is a volunteer program; you do not have to participate to use Microsoft software or services.

Here is how the Customer Experience Improvement Program works: When installing software that is part of the program (such as Microsoft Office Outlook Connector), you will be asked if you wish to join the program. If you elect to participate, the Customer Experience Improvement Program runs on your computer without interfering with your tasks or how your computer functions. During computing sessions, small amounts of information about how you use your computer are sent to Microsoft to be analyzed for aggregate trends and usage patterns. This information is then used to improve the quality of Microsoft software and to respond to the needs of our customers. Aside from electing to participate in the program, you do not need to do anything else.

The information collected by the Customer Experience Improvement Program is completely anonymous. It cannot be traced back to you and it does not contain any personal information (such as your name or location). Microsoft does not share the data collected with other companies, and the Customer Experience Improvement Program is not an advertising campaign.

You can start or stop participating in the Customer Experience Improvement Program at any time. By joining the program, you are helping us make our software and services more relevant to your needs, and Microsoft Corporation thanks you for your help.

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