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As you type text, Word automatically changes straight quotation marks ( ' or " ) to curly quotation marks (also known as "smart quotes" or typographer's quotes). And now with your feedback we have improved smart quotes feature. Any quote following an em dash(--) is now formatted as an open quote (rather than closed quote).

You can turn this feature on or off. To disable smart quotes,

  1. On the File tab, click Options.

  2. Click Proofing, and then click AutoCorrect Options.

  3. In the AutoCorrect dialog box, do the following:

    • Click the AutoFormat As You Type tab, and under Replace as you type, select or clear the "Straight quotes" with “smart quotes” check box.

    • Click the AutoFormat tab, and under Replace, select or clear the "Straight quotes" with “smart quotes” check box.

  4. Click OK.

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