Last updated: August 4, 2017
ISSUE
When adding an Outlook.com account with these domains: @msn.com, @hotmail.com, @live.com, and possibly others, the account fails to add.
On Outlook 2013, Outlook fails to add the account, and you receive an Encrypted Connection error - or it adds the account as a POP account.
On Outlook 2007 and Outlook 2010, Outlook prompts to install the deprecated Outlook Hotmail Connector.
Failed with encrypted connection error in Outlook 2013:
Added as a POP account in Outlook 2013:
Adding an account in Outlook 2010 prompts to redirect Auto Discover, then prompts you to install the Hotmail Connector:
Status: Fixed
This issue is fixed now.
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Related Topics
Fixes or workarounds for recent issues in Outlook for Windows
Resolve Outlook for Windows issues with automated troubleshooting tools
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