Where did my Sticky Notes go?

I don't see my notes associated with my account

Sometimes your notes won't appear because you are either currently signed out of Sticky Notes, your using a new computer that isn't signed in to Sticky Notes, or you have signed into a different account than the one you have previously synced notes with.

Try signing in to your Sticky Notes (In the upper-right of your list of notes, click or tap Settings > Sign in).

Or if you're signed into the wrong account, sign out and then sign in with a different account to find your notes.

Learn how to sign out and then sign in of Sticky Notes on different devices.

My sticky notes closed unexpectedly

In Windows 10, sometimes opened notes will close unexpectedly. Try opening the note again (version 3.0 and later only).

1. Open the Sticky Notes app and view your list of notes.

   If only a single note is displayed when you open the app, click or tap the ellipsis icon ( … ) in the upper-right of the note and then click or tap Notes list.

2. Scroll or search for your note in the notes list.

3. To re-pin a note to the desktop, tap or double-click the note.

   You can also click or tap the ellipsis icon ( … ) and then click or tap Open note.

My list of notes disappeared

Your list of sticky notes might have disappeared because the app was closed while a single note remained open. When the app is opened again, you'll see only the single note. Do the following to see your list of notes.

1. Open the Sticky Notes app.

2. If only a single note is displayed when you open the app, click or tap the ellipsis icon ( … ) in the upper-right of the note.

3. Click or tap Notes list.

4. Scroll or search for your note in the notes list.

I deleted a note. How do I get it back?

Note deletion is permanent. It cannot be undone.

You can minimize the chance of deleting notes by mistake by making sure you've turned on the note deletion prompt. Click or tap the Settings icon located in the upper-right of the list of notes, and then set the Confirm before deleting button to On.

My notes won't stay on top of other apps

You cannot currently have Sticky Notes stay on top of other applications. But you can pin Sticky Notes to the Windows taskbar to see your list of notes instantly or to create a new note quickly. When Sticky Notes is open, right-click its icon in the taskbar, and then click Pin to taskbar.

Sticky Notes didn't open on start

In Windows 10, sometimes your notes will seem to disappear because the app did not launch on start. Occasionally Sticky Notes won't open on start and you'll need to manually open it.

1. Click or tap the Start button, and then type "Sticky Notes".

2. Click or tap the Sticky Notes app to open it.

   If only a single note is displayed when you open the app, click or tap the ellipsis icon ( … ) in the upper-right of the note and then click or tap Notes list to see all your notes.

Sticky Notes was uninstalled unexpectedly

For Sticky Notes on Windows 10, try re-installing the app from the Microsoft Store. If you were signed into Sticky Notes before the app was uninstalled, your notes will reappear after you reinstall and sign in with the same account.

I can't sign into Sticky Notes

When you try to sign in to Sticky Notes with a work account, you might see the following error message:

Sorry, there's an issue signing you in right now. Please try again and contact support if the problem persists.

You might also see an error code along with the message:

AadUnknownError 0x80070520 0xc0292007

Try the following:

• Check for Windows updates: In Windows 10, click or tap the Start button, select Settings , and then in the Search box, type "updates". Select Check for updates to have Windows check for new updates.

• Reboot: Reboot your PC or mobile device, and then try to sign in again.

• Sticky Notes disabled: Check with your system administrator. Signing in to Sticky Notes might have been disabled for your organization.

I can't see my sticky notes on my other devices

In order to see your Sticky Notes synced on other devices, these devices must have OneNote installed and signed in to the same account. On devices such as iPhone, iPad, and Android phone, Sticky Notes are associated with OneNote . Learn how to Sign out and then sign in of Sticky Notes on different devices.

For Sticky Notes on Windows 10, if you are using the correct account but your notes are still not syncing, try forcing sync.

1. Open the Sticky Notes app and view your list of notes. If only a single note is displayed, click or tap the ellipsis icon ( … ) in the upper-right of the note and then click or tap Notes list.

2. Click or tap the Settings icon located on the upper right of the Notes list.

3. Click or tap Sync now.