If you run into error 30010-4 when installing Office, here are some things you can try to fix the problem. We've listed the most common solutions first, so try them in order.
Restart your computer and reinstall Office
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Restart your computer.
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Reinstall Microsoft 365.
To reinstall Office select the version you want to install and follow those steps.
Uninstall and reinstall Office
There may be components of Office left on your device after a previous installation. Use the easy fix below to completely uninstall Office.
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Select the button below to download and install the Office uninstall support tool.
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Follow the steps below to download the uninstall support tool according to your browser.
Tip: The tool may take a few minutes to download and install. After completing the installation, the Uninstall Office products window will open.
Edge or Chrome
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In the lower-lower left or upper-right corner, right-click SetupProd_OffScrub.exe > Open.
Edge (older) or Internet Explorer
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At the bottom of the browser window, select Run to launch the SetupProd_OffScrub.exe.
Firefox
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In the pop-up window, select Save Fileand then from the upper-right browser window, select the downloads arrow > SetupProd_OffScrub.exe.
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Select the version you want to uninstall, and then select Next.
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Follow through the remaining screens and when prompted, restart your computer.
After you restart your computer, the uninstall tool automatically re-opens to complete the final step of the uninstall process. Follow the remaining prompts.
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Select the steps for the version of Office you want to install or reinstall. Close the uninstall tool.
Use the offline installer
The Microsoft 365 offline installer may help bypass potential proxy, firewall, antivirus, or Internet connection issues that might occur during an Microsoft 365 installation.
For steps to install an offline version of Microsoft 365, see Use the Office offline installer and select the correct tab for your version of Office.
