"This video isn't available" when external user views shared Stream video

Symptoms

In Microsoft Stream, you share a video to an external or Azure Business to Business user. When the user tries to access the video, they see the following error message: 

This video isn't available.

There's something wrong with the video ID for this page.

Cause

his error occurs because Stream can't currently share to external users. This includes Azure Business to Business users.

Solution/Workaround

To work around this issue, store the video in another location. For example, add the video to a SharePoint Online or OneDrive for Business Library location that enables external sharing, and then share the video to the external users.

Expand your Office skills
Explore training
Get new features first
Join Office Insiders

Was this information helpful?

Thank you for your feedback!

Thank you for your feedback! It sounds like it might be helpful to connect you to one of our Office support agents.

×