"This is the right place to install and re-install Office" message when I try to sign in to My Account

You might see this page when you sign in to the My Office Account page at www.office.com/myaccount to install or re-install Office 2016, Office 2013, or Office 365, or to manage your Office 365 subscription:

Page you see if you signed into My Office Account using the wrong email and password

You'll see this page if you:

Signed in with a different Microsoft account

Make sure you sign in with the Microsoft account that’s associated with your personal copy of Office. If you can't remember the account, try the following:

If your copy of Office came with a 25-character product redemption key like in the image below, (whether or not you have a key depends how you got your copy of Office), and you still have the key try the following:

Product key location when buy Office from retailer but not on DVD


Enter your product key to see a partial email of your Microsoft account
  1. From the My Office Account page shown above, select the link Enter your product key, or go to www.office.com/setup and type the 25-character key that came with your copy of Office.

    Enter a product key.
  2. On the My Office Account page, you'll see a partial email of the Microsoft account you already associated with Office.

    My Office Account page showing partial Microsoft account
  3. Select the link Sign in with your other Microsoft account, and then resign in with the correct Microsoft account.

If this isn't enough to remember your password, you don't have or never received a redemption key, or someone installed Office on your behalf with a different email address and password, contact support by selecting the Ask support link on the My Office Account page to review your options.

Select the Ask support link

Signed in with a work or school account instead of the Microsoft account associated with your copy of Office

Check the email address you’re using to sign in to the My Office Account page. If it’s an email address that someone in your organization or school created on your behalf (something like ellen@contoso.edu or ellen@contoso.com) you should sign out and then sign in with the Microsoft account email address that’s associated with your personal copy of Office instead.

  • To sign out, select Sign out at the top of the page.

If your work or school account is what you wanted to sign in with, you could be trying to sign in to the wrong place. See Where to sign in to Office 365 for other sign in locations.

If you're certain you signed in with the correct Microsoft account, contact support by select the Ask Support link on the My Office Account page to review your options.

Select the Ask support link

Never redeemed Office at My Office Account

If you bought Office, but haven’t installed Office, you need to redeem it and associate it to a Microsoft account first before you can access the My Office Account page. See Download and install or reinstall Office 365, Office 2016, or Office 2013 on your PC or Download and install Office 2016 for Mac. Follow the steps to redeem and then install Office.

See Also

Where to sign in to Office 365

Applies To: Excel 2016, Word 2016, Outlook 2016, PowerPoint 2016, OneNote 2016, Publisher 2016, Excel 2013, Word 2013, Outlook 2013, PowerPoint 2013, OneNote 2013, Publisher 2013, Office 2013



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