"The account isn't associated with this Office product" message when I try to sign in to my account

If you bought and installed Office, but your account page doesn’t list it, you’re probably signed in to an account that’s not associated with your Office subscription.

  • Sign out and then sign in again with the email address you used when you installed Office. To sign out, click your name at the top of the page, and then click Sign out.

    If you don’t remember which email address you used when you installed Office, contact support.

If you bought Office with a new PC, you might need to download and install Office.

Applies To: Word 2013, PowerPoint 2013, Publisher 2013, OneNote 2013, Office 2013, Excel 2013, Outlook 2013



Was this information helpful?

Yes No

How can we improve it?

255 characters remaining

To protect your privacy, please do not include contact information in your feedback. Review our privacy policy.

Thank you for your feedback!

Change language