"Maximum number of times permitted" error when activating Office for Mac 2011

WARNING: Downloads for Office for Mac 2011 will no longer be available for Office 365 after September 22, 2016 from the Office 365 portals. If you have a one-time purchase of Office for Mac 2011, you will still be able to install your Office using your product key. See Download and install or reinstall Office for Mac 2011.

If you move Office to another computer, or make significant changes to your computer, you might see this message:

"Online activation did not complete successfully because the product key has been used the maximum number of times permitted."

Office 365 subscription

If you have an Office 365 subscription, sign in to your account page and install Office from there. If you don’t have any installs left, you can deactivate one and then install Office.

Office as a one-time purchase

If you move Office to another computer or make significant changes to your computer, like reformatting it, you’ll need to activate by phone.

In the activation wizard, click Activate By Phone, and follow the instructions.

Office for Mac Activate by phone screenshot
Contact us Contact us Contact us
Share Facebook Facebook Twitter Twitter Email Email

Was this information helpful?

Great! Any other feedback?

How can we improve it?

Thank you for your feedback!