"...Another installation is in progress..." error when installing Office

If you see this error message when installing Office, the first thing you should try is restarting your computer. Just bookmark this page in case it doesn't solve the issue.

We’re sorry, but we could not start your Office installation. Another installation is in progress, please try again later.

If you get the message again, here's what you need to do:

  1. Press Ctrl + Alt + Delete, and then click Task Manager.

  2. Right-click OfficeclickTorun.exe and then click End Task. Repeat this step if there is more than one of these.

  3. Click this Fix it.

    FixIt button indicating that an automated fix is available

  4. At the bottom of your screen, click Open.

    Click Open to open O15CTRRemove.diagcab

    Note   If the file doesn’t open, click Save > Open Folder, then double-click the file (it should start with "O15CTRRemove") to run the Fix it tool.

  5. When the Fix it tool finishes, install Office:

    If you're a home user, sign in to your My Account page and click Install.

    If you’re a business user, sign in to the Office 365 portal and click Install.

Note   Read about other ways to uninstall Office.

Applies To: Office 2013, Office 2016

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