Why did I get an email saying your account will be deleted?

Why did I get an email saying your account will be deleted?

If you haven't used your OneDrive account in the past two years, you will receive this email warning. 

Screenshot of an email

If you receive an email like this, it's because either:

  • You haven't used your OneDrive account in two years.

  • You used your work or school account to create a personal Microsoft account some years ago. This could have been for Xbox, Skype, or Outlook.com, but resulted in a OneDrive account also being created.


  • Your OneDrive account will be frozen if you don’t use your account for over a year, or if you exceed your OneDrive storage limit for more than three months.

  • This email is only applicable to a personal account you've associated on onedrive.com. It is not applicable if you have a subscription to SharePoint Online, which includes OneDrive for Business.

  • Dates may vary, the image above is an example.

What should I do?

If you're not sure whether you use personal OneDrive, sign in to onedrive.com to reactivate and review your account.

Is this email phishing?

Emails from email@mail.onedrive.com are genuine Microsoft communications and relate to personal OneDrive (onedrive.com).


  • If you're not sure whether the email is legitimate or not, do not click the email link, but sign in to onedrive.com to reactivate and review your account. 

  • If you still believe the email is phishing, copy and paste the phishing scam message into a blank new message as an attachment and send it to phish@office365.microsoft.com

Can I merge my Microsoft and Office 365 work or school accounts?

No. Personal Microsoft accounts and Office 365 work or school accounts cannot be merged, but they can be used side by side. Read more at Can I merge my personal and work Microsoft accounts?

Learn more

More fixes for recent OneDrive issues

Need more help?


Get online help
See more support pages for OneDrive and OneDrive for Business.
For the OneDrive mobile app, see Troubleshoot OneDrive mobile app problems.

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Email support
If you still need help, shake your mobile device while you're in the OneDrive app or email the OneDrive support team.

To contact OneDrive for Business support from your PC or Mac, select the OneDrive icon in the notification area or menu bar, then select More > Send feedback > I don't like something.

OneDrive for Business Admins can also view the OneDrive for Business Tech Community, Help for OneDrive for Business Admins, or contact Microsoft 365 for business support.

Office 365 community forums

Letting us know your location may help us resolve your issue more quickly.

All fixed? If you contacted us and OneDrive starts working again, please let us know by replying to the email we sent you.

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