What does it mean when your OneDrive account is frozen?

What does it mean when your OneDrive account is frozen?

Your OneDrive account will be frozen if you don’t use your account for over a year, or if you exceed your OneDrive storage limit for more than three months. 

Note: If you think you received an notification email by mistake, read Why did I get an email saying your account will be deleted?

To make sure your OneDrive doesn’t become frozen, use OneDrive at least once a year and stay within your storage limit. You might exceed your storage limit for any or all the following reasons:

  • You bought either an Office 365 subscription with 1 TB (1024 GB) of OneDrive storage, or a OneDrive storage only plan, and then you didn’t renew your subscription, or you had a billing issue. View your Microsoft Office account information.

  • Additional OneDrive storage that you gained through a promotion has expired.

What happens when my OneDrive is frozen?

Don’t worry, your files are still there. You just need to unfreeze your account to get access to your files again. Keep in mind, though, that you will need to unfreeze your account, or your files will eventually be deleted.

How do I unfreeze my account?

If your OneDrive is frozen because you stopped using it, sign in to the OneDrive website and follow the on-screen instructions to unfreeze it.

If you’re over your storage limit, you have two options to bring your account back into good standing:

  • Choose Get 1 TB (1024 GB) of OneDrive storage with Office 365 and buy an Office 365 subscription. Read about pricing of OneDrive storage plans by country/region.

    Tip: With an Office 365 Home subscription, you get a total of 6 TB storage: that's 1 TB (or 1024 GB) per user. You can share your total storage around and have use of more than 1 TB by sharing folders between users and adding the shared folders to your own OneDrive.

  • Choose Unfreeze your account to temporarily access your files. You'll have 30 days to remove enough files to be within your storage limit. Your files will be read-only, but you can download or delete files to get back under your storage limit. If you don't remove enough files within 30 days, your account will be frozen once more and you won't be able to unfreeze it again. If your account is frozen again, and you have questions, sign in to the OneDrive website. At the top of the page, select ? > Email OneDrive support. (On a mobile device, at the top of the page, select ... > ? > Email OneDrive support.)

Note: After requesting an account unfreeze or purchasing additional storage, it can take up to 24 hours to unfreeze your account.

You can also unfreeze your account through the OneDrive mobile app, or purchase additional storage if needed.

  • To unfreeze your account, tap Unfreeze your account. (Note that you will have 30 days to remove enough files to be under the storage limit before your account will be refrozen.) Tap Unfreeze to acknowledge the reminder.

  • To purchase additional storage, tap Get 1000 GB of OneDrive storage with Office 365.

Note: After requesting an account unfreeze or purchasing additional storage, it can take up to 24 hours to unfreeze your account.

How long does it take to unfreeze my OneDrive account?

When unfreezing your account, most accounts are restored within 24 hours.

If your account isn't restored after 24 hours, you can email the OneDrive support team.

How can I make sure I stay within the storage limit?

Check and compare the size of your OneDrive storage to the available disk space on your PC. If you don't have enough space on your OneDrive or your PC, you will have to move or delete some files, or reduce the number of files and folders.

If you don't have enough space on your OneDrive, you can:

What happens if I do nothing after my OneDrive is frozen?

Your OneDrive account and all files within it (including OneNote notebooks stored in OneDrive) will be deleted on or after the date indicated on OneDrive.com when you sign in. This will not affect content you may have in other Microsoft services such as Outlook.com or Xbox.

Need more help?

Online

Get online help
See more support pages for OneDrive.
For the OneDrive mobile app, see Troubleshoot OneDrive mobile app problems.

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Email support
If you still need help, shake your mobile device while you're in the OneDrive app or email the OneDrive support team.

Office 365 community forums

Account Support
For help with your Microsoft account or subscriptions, visit Microsoft Account Help.

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