Send and receive emails

Retract or replace a sent email

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If you and your recipients are all on Microsoft Exchange and in the same organization, you can recall or replace an email message that you sent.

  1. Select File > Info.

  2. Under AccountInformation, make sure the account you sent the email from is selected.

    • If your account is a Microsoft Exchange account and your email message recipients are all on the same email system, you can use recall or replace.

    • If your account is a MAPI or POP account, recall won't work.

  3. Select the Back button Back .

  4. In the navigation pane, select the Sent Items folder.

  5. Double-click the email message that you want to recall or replace.

  6. Select Message > Actions > Recall This Message.

    Or, select File > Info > Resend or Recall > Recall This Message...

  7. In the Recall This Message box, select an option:

    1. Select Delete unread copies of this message to recall the sent message.

    2. Select Delete unread copies and replace with a new message to replace the sent message with a new message.

  8. Select the Tell me if recall succeeds or fails for each recipient check box.

  9. Select OK.

    Note: If you selected Delete unread copies and replace with a new message, the original message opens for editing. When you select Send, the original email message will be deleted from the recipient’s mailbox and replaced with the newly edited one.

Want more?

Recall or replace an email message after it is sent

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