Video: Block unwanted mail

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Use the Block Sender filter to block unwanted email messages in Outlook.

Add email address to Block Senders list

Option 1

  1. Select the unwanted email message.

  2. Right-click the email message.

  3. Select Junk > BlockSender.

Option 2

  1. Select the unwanted email message.

  2. Select Home > Junk > Block Sender.

Option 3

  1. Select Home JunkJunk Email Options.

  2. On the Blocked Senders tab, enter:

    • A specific email address, for example

    • An Internet domain, for example, or

  3. Select Add.

  4. Select OK.

Move items that are not junk to Inbox

  1. Right-click the email.

  2. Select Junk > Not Junk.

  3. The Always trust e-mail from <sender> is checked by default.

  4. Select OK.

  5. Select Inbox and the message is there.

Change Junk Email Options

  1. Select Home Junk > Junk Email Options….

  2. Select the junk e-mail protection level you want:

    • No Automatic Filtering - does not automatically filter email messages for junk email.

    • Low - moves the most obvious junk email to the Junk Email folder.

    • High - catches most junk email messages.

    • Safe Lists Only - only delivers email messages from people or domains on your Safe Senders list.

  3. Select the Safe Senders tab.

    Outlook will always accept incoming mail from this list of email addresses.

  4. Select Add… or select Remove to add or remove email addresses in this list.

  5. Select OK.

    Note: Like the Safe Senders list, there is also a Blocked Senders list. Outlook will always block messages from this list of email addresses. If you have the same email address on both lists, Outlook will first use the Safe Senders list. 

Unblock Blocked Senders

  1. Select Home > Junk > Junk Email Options….

  2. Select Blocked Senders tab, select the email address or domain that you want to unblock, and then select Remove.

  3. Select OK.

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Overview of the Junk Email Filter

Use Junk Email Filters to control which messages you see

Prevent false positive email marked as spam with a safelist or other techniques

Spam and junk mail are unavoidable parts of having an e-mail account.

Here's how you can deal with junk mail in Outlook.

Select the e-mail that you want to mark as Junk, and you can either right-click on the e-mail, select Junk, Block Sender, or from the Home ribbon tab you can also select Junk, and then Block Sender.

The sender of the message will be added to the blocked senders list and the message will be moved into the junk e-mail folder.

Depending on who your e-mail provider is, the folder may be called something different depending on who your e-mail provider is.

It's commonly called Junk, Junk Mail, or Spam.

In this case I have a Gmail account, so the folder is called Spam.

Let's go in this folder just to make sure there's nothing else in there that's really not spam.

Here's something in here that's very clearly not spam.

I'll right-click the e-mail, select Junk, and then I'll select Not Junk.

The message will be moved back into the Inbox folder, and I can choose to always trust e-mail from this person.

This way it will never get marked as junk again.

I'll click OK, and now I can go back into my Inbox and see the message that we marked as junk previously.

At any time, you can go into your junk e-mail settings, and either add people to your block list, or remove them from your block list.

Select Junk, and then choose Junk Email Options.

The first thing you can decide is the level of automatic junk e-mail protection you'll start with.

Outlook defaults to not filtering any junk mail for you, meaning you have to right-click the message and select Junk Mail itself.

However, you can go through these options and choose the one that you're the most comfortable with.

I like Low, meaning it automatically flags things that are very obviously junk messages.

From here, I can change to the Safe Senders tab.

This is a white list of e-mail addresses that Outlook will always accept incoming mail from.

I can manually Add somebody to this list at any time by clicking Add, and I can Remove somebody by selecting their name and clicking Remove.

Just like there's a Safe Senders list, there is also a Blocked Senders list.

This is a list of people that it will always block messages for. If you have the same e-mail address on both lists, Outlook will use the Safe Senders list first.

I'll highlight this name from the Blocked Senders list, and choose Remove.

I'll click OK, and now I'm brought back to my inbox.

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