Unable to share OneDrive files

Unable to share OneDrive files

If you are missing OneDrive menu items in Windows File Explorer, you won't see the options to "Share" or "View online" within the menu. This could be because your OneDrive sync app may be running with elevated privileges, which is not supported.

How to fix missing OneDrive menus in File Explorer

  1. Right-click the taskbar and select Task Manager.

  2. Select the Details tab.

  3. Add an Elevated column by right-clicking on top of an existing column and using the Select columns option.

  4. Check the Elevated column for the OneDrive.exe and Explorer.exe processes.

    Task Manager screenshot showing OneDrive.exe

  5. If the Elevated status is Yes, install OneDrive using the per machine installation option.

    Note: By default, the OneDrive sync app installs per user, meaning OneDrive.exe needs to be installed for each user account on the PC under the %localappdata% folder. With the per machine installation option, you can install OneDrive under the “Program Files (x86)” directory, meaning all profiles on the computer will use the same OneDrive.exe binary. Other than where the sync client is installed, the behavior is the same.

  6. Alternatively, set the User Account Control (UAC) to the lowest setting within the Control Panel. (See more about User Account Control (UAC).)

  7. Change the Security settings using the steps below:

    1. Run secpol.msc to open the Local Security Policy.

    2. Expand Local Policies and open the Security Options.

    3. Look for the policies regarding the User Account Control and set them as in the image below:

      Important: Adapt the local security settings according to your organization's policy.

      Local Security Policy window, with Security Options showing corrected OneDrive settings

    4. Restart the computer.

Notes: 

See also Invalid file names and file types in OneDrive, OneDrive for Business, and SharePoint.

Need more help?

Online

Get online help
See more support pages for OneDrive and OneDrive for Business.
For the OneDrive mobile app, see Troubleshoot OneDrive mobile app problems.

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Email support
If you still need help, shake your mobile device while you're in the OneDrive app or email the OneDrive support team.

To contact OneDrive for Business support from your PC or Mac, select the OneDrive icon in the notification area or menu bar, then select More > Send feedback > I don't like something.

OneDrive for Business Admins can also view the OneDrive for Business Tech Community, Help for OneDrive for Business Admins, or contact Office 365 for business support.

Office 365 community forums

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All fixed? If you contacted us and OneDrive starts working again, please let us know by replying to the email we sent you.

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