Troubleshoot OneDrive for Android app problems

We're sorry you're having trouble with your OneDrive for Android mobile app. Let's get the issue sorted out as quickly as possible.

For all OneDrive mobile sync, sharing, and upload issues, make sure you can connect to the Internet. Some apps and features may only work with Wi-Fi, depending on your device settings, or your mobile data plan.

If automatic camera upload isn’t working, or only some pictures are uploaded, follow these steps:

  1. Check Wi-Fi connectivity.

  2. If you're not connected to Wi-Fi, check your mobile OneDrive settings for camera upload on metered connections are not switched off.

  3. Disable camera upload in OneDrive app settings (you can find the steps in the guides on how to use OneDrive for Android).

  4. Go to the OneDrive website and rename your Camera Roll folder. (Try using search to find it.)

  5. Enable camera upload.

    This starts a re-upload of all camera roll pictures from your mobile device into the cloud. Please make sure that the connection is strong before completing these steps.

Here's how to set a ringtone from a OneDrive music file.

  1. From any Home screen on your device, tap Apps > Settings > Sounds and Notifications > Ringtone.

  2. To use your own music file, scroll all the way to the bottom, then select Add ringtone.

  3. Tap Complete action using: OneDrive, then tap Just once, if prompted.

  4. Select the music file, and then tap Done.

  5. If you want to set a ringtone from your device rather than from OneDrive, you may have to clear the OneDrive app defaults.

  6. Go into Settings > Apps.

  7. Scroll down and then tap OneDrive.

  8. Scroll down and then tap Clear Defaults, and you're done.

After you clear the OneDrive defaults, you should be able to use the Sound Picker whenever you choose OneDrive files as ringtones, instead of going to OneDrive.

If your camera upload is taking too long to set up or look for photos, without giving any error message, it could be because you have too many photos in your camera roll.

Tip: This delay can be longer if facial recognition and location data are included in your photos. Uploading may also be slower if your internet connection prioritizes downloads over uploads.

To resolve this, reduce the number of photos in your camera roll by moving some of your photos to another folder.

If sync doesn't work, OneDrive is not launching or OneDrive is crashing, please try to re-install OneDrive:

  1. Open Settings.

  2. Select Applications.

  3. Tap Manage Applications.

  4. Find and tap OneDrive.

  5. Tap Force Stop and then tap Clear data and Clear cache.

  6. Once completed, uninstall the app.

  7. Reinstall the app from Google Play.

The file might be open in another app. Save any changes to the file, close the app, and then try to upload the file again.

The file name (including the path) is too long. The filename and path must contain fewer than 442 characters. Shorten the name of your file or the name of subfolders in OneDrive, or select a subfolder that's closer to the top-level folder, and then try to upload the file again.

The file might have been moved, renamed, or deleted before you tried to upload it. Locate the file, and then try to upload it again.

Tip: You may receive this message if you have moved the file on your computer after an automatic upload has occurred.

A file won't upload if it doesn't fit in your available OneDrive storage space. To see how much space you have remaining or get more storage, tap Menu > Settings and then tap your account name to see your total storage and space available. Alternatively, go to your Storage page online.

Rename the file you're uploading.

The filename contains characters that aren't allowed. Change its name so that it doesn’t begin or end with a space, end with a period, or include any of these characters / \ < > : * " ? |

These names aren't allowed for files or folders: AUX, PRN, NUL, CON, COM0, COM1, COM2, COM3, COM4, COM5, COM6, COM7, COM8, COM9, LPT0, LPT1, LPT2, LPT3, LPT4, LPT5, LPT6, LPT7, LPT8, LPT9

Need more help?

Use OneDrive for Android

Find lost or missing files in OneDrive

Fix problems uploading files on the OneDrive website

More fixes for recent OneDrive issues

In a OneDrive mobile app, shake the device to get help or share feedback, or get help by emailing the OneDrive support team.

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