The file or folder already exists in OneDrive

The file or folder already exists in OneDrive

After deselecting a folder from the selective sync list, you may see an error: "The file or folder already exists on OneDrive."

Workaround Options

Option 1: Keep the file or folder on OneDrive: Delete it from the PC.

  • It’s safe to delete it because it’s still available in OneDrive online. If you don’t want to have the folder in OneDrive and only have the folder on your PC, move the folder out of the PC’s OneDrive folder (see option 2).

Option 2: Remove the file or folder from OneDrive.

  • With the file included in selective sync, move the folder to another place outside the OneDrive folder structure. This will delete the files and folder from OneDrive.com and make them only available on your PC.

Need more help?

Online

Get online help
See more support pages for OneDrive and OneDrive for Business.
For the OneDrive mobile app, see Troubleshoot OneDrive mobile app problems.

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Email support
If you still need help, shake your mobile device while you're in the OneDrive app or email the OneDrive support team. To contact One Drive for Business support from your PC or Mac, open the activity center, select More > Send feedback > I don't like something.

One Drive for Business Admins can also view the OneDrive for Business Tech Community, Help for OneDrive for Business Admins, or contact Office 365 for business support.

Office 365 community forums

Tips
Letting us know your location may help us resolve your issue more quickly.

All fixed? If you contacted us and OneDrive starts working again, please let us know by replying to the email we sent you.

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