Talk to family and friends on Skype in Outlook.com

Outlook.com customers can talk to friends and family with the chat, voice, and video features in Skype.

With merged Microsoft and Skype accounts, you automatically have access to Skype through the web on Outlook.com.

Which version of Outlook.com are you using?

The instructions are slightly different depending on whether you're using the Outlook.com beta. Choose which version you're using to see the instructions that apply to you.

IF YOUR MAILBOX LOOKS LIKE...

A screenshot of the top left corner of the Outlook.com beta mailbox

See Instructions for the Outlook.com beta.

IF YOUR MAILBOX LOOKS LIKE...

A screenshot of the top left corner of the classic Outlook.com mailbox

See Instructions for classic Outlook.com.

Instructions for the Outlook.com beta

  1. In Outlook.com, select the Skype icon.

    A screenshot of the Skype button

  2. At the top of the window, select New conversation .

    A screenshot of the New conversation button

  3. Select the name of the person you want to talk to and then select Create.

  4. To add voice or video, select the voice or video buttons in the chat window.

    A screenshot of the voice and video buttons in the chat window

    Note: Currently, voice and video chat in Outlook.com is only supported in Microsoft Edge and Google Chrome.

Instructions for classic Outlook.com

  1. In Outlook.com, select the Skype icon.

    A screenshot of the Skype button

  2. On the right side of the chat window, select New chat.

    A screenshot of the New chat button

  3. Select the name of the person you want to talk to and then select Confirm.

  4. To add voice or video, select the voice or video buttons in the chat window.

    A screenshot of the voice and video buttons in the chat window

    Note: Currently, voice and video chat in Outlook.com is only supported in Microsoft Edge and Google Chrome.

Frequently asked questions

Here are answers to some common questions.

  • In Outlook.com, you will see the Skype icon located in the top right corner.

    A screenshot of the Skype button

    If your accounts are connected then you’re already set.

  • If your account is not connected, select the Skype icon to connect your account to begin using Skype.

  • If you’ve never used Skype, you'll need to install the Skype plugin from the Microsoft Store. After installing the plugin, select the Skype icon in your inbox to connect your account.

Your account status appears next to your account picture and lets your Outlook.com and Skype contacts know whether you're available to chat or have a Skype call. You can change your account status in Outlook.com or Skype, but each time you sign in to Outlook.com, your account status will be reset to Available.

You can prevent your status from changing by using the Outlook.com beta, or by not signing out of Outlook.com. Note that closing your browser is not the same as signing out, and has no effect on your status. To stay signed in when closing your browser, select the Keep me signed in box at the sign in prompt.

There are a couple of possible reasons for this:

  • Using Skype features in Outlook.com might not be available to you as Skype integration in Outlook.com is currently available in selected markets only. In this case, we recommend you try again later.

  • You might have a temporary problem with connecting to Skype in Outlook.com. Restart your internet browser and then try using Skype in Outlook.com.

Make sure you've installed the Skype web plugin correctly and you use a supported internet browser.

To reinstall the plugin:

  1. Uninstall it from your computer.

  2. Sign in to your Outlook.com account and select the video or voice button in the messaging panel.

    A screenshot of the voice and video buttons in the chat window

    When prompted, install the Skype web plugin.

You can't remove Skype from Outlook.com, but you can disable notifications:

In classic Outlook.com:

  1. Select the Skype icon.

    A screenshot of the Skype button

  2. At the bottom of the right pane, select Settings.

  3. Under Notifications, disable the notification types you no longer want.

In Outlook.com Beta:

  1. Open Settings > General > Notifications

  2. Under Chat and call, disable the notification types you no longer want.

  1. In Outlook.com, select the messaging icon.

    A screenshot of the Skype button

  2. If you see the Skype icon at the bottom of the messaging pane, you can use Skype.

  3. Wait a few minutes, refresh your screen, and try again.

  4. If you’re still having trouble, search the community forums.

There might be a temporary problem with linking to Skype. Wait a few minutes, refresh your browser, and check again.

You can sign in to Skype through Outlook.com, People, Calendar, or OneDrive.

Currently, you can't invite people to be Skype contacts through Outlook.com or People. Use the Skype desktop app instead.

Yes. When you’re signed in to Outlook.com and Skype, your Skype contacts can contact you, and you can chat through the messaging pane. When you receive an incoming video or voice call, the Skype plugin will start.

Try again. If that doesn't work, uninstall the Skype plugin from your computer by following these steps:

  1. Right-click (or press and hold) the Start button, and then select Control Panel > Uninstall a program.

  2. Select Skype Web Plugin > Uninstall or Remove.

  3. In Outlook.com, select the Video or Call button in the messaging pane. You'll be prompted to install the plugin again.

    A screenshot of the voice and video buttons in the chat window

Use the Skype desktop app to block the contact and report the abuse. For more information about reporting abuse or unwanted contact on Skype, see the Skype Privacy and Security page.

Your Skype account is the same as your Microsoft account. If you close it, you'll no longer be able to sign in to other Microsoft products or services such as Outlook.com, Office Online, OneDrive, Xbox Live, or Windows.

Read more about How to close your Skype account.

Still need help?

Get Skype support at support.skype.com.

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