You can pick someone in Teams to be your delegate—to receive and make calls on your behalf. When you add a delegate, you’re essentially sharing your phone line with them, so they can see and share all of your calls.
In this article
Add a delegate
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Go to your profile picture at the top of the app, then click Settings > General.
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Under Delegation, click Manage delegates.
Note: If you don't see any options for delegation in your settings, that's because you don't have an Enterprise Voice license.
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Click Your delegates and type the person's name in the Add a delegate box.
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Check the Make calls and Receive calls boxes for your delegate and then click Save.
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Your delegate receives a notification letting them know about their new status.
Now the person appears in your delegates list, which will be a default selection in your call forwarding and simultaneous ring options.
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Go to Settings > Calls. Under Forward my calls, you'll see My delegates as the default Forward to option.
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Go to Settings > Calls again. Under Calls ring me, you'll see My delegates as an option in the Also ring menu.
Notes:
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Delegates can see when you’re on a call and who it’s with.
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Any calls made or received by you or on your behalf can be put on hold or resumed by you or your delegates.
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Make and receive calls as a delegate
Once you've been added as a delegate, you can make and receive calls on someone else's behalf.
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Go to or start a one-on-one chat with the person you want to call, or dial a number on your dial pad.
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Click
Call.
Note: Delegators can see the calls you make and receive on their behalf.
Put calls on hold as a delegate
Delegates can also put calls on hold. Just click More actions
in your call window and select Hold. Everyone in the call will be notified that they've been put on hold, and you or the person you are a delegate for can continue the call by clicking Resume.
