Set up email in Outlook for iOS mobile app

This article is for setting up your email account only! If you're having trouble using the Outlook for iOS app, Open an in-app Outlook support ticket.

If you have a work or school account that uses Office 365 for business or Exchange-based accounts, there may be additional requirements set by your IT admin. For example, if you have a company-managed device, an on-premises Exchange server configured for basic authentication, or your company requires mobile app management for app protection. See the section Set up Outlook for iOS with additional requirements below for specific instructions.

Step 1
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Note: If you have a work account that requires the Intune Company Portal app, install it from the App Store before setting up Outlook for iOS. Your IT admin may or may not also require you to Enroll your iOS device in Intune.

Download Outlook for iOS from the iOS App Store and then open it. The icon looks like this:

iOS Outlook app

Note:  Available for iOS devices using iOS 10.0 or higher.

Step 2
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First time using Outlook for iOS? Just tap Get Started.

If not, tap the menu icon the upper left corner.

Tap to open the collapsable menu in the corner

Tap Settings Outlook app settings > Add Account > Add Email Account.

Tap Add Account

Step 3
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Type your full email address, then tap Add Account.

Note: If you're asked to select your email provider, you may have to set up your email account manually using Exchange or IMAP/POP.

Enter your email address

Step 4
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Enter your email account password and tap Sign In.

Note: The sign in screen may look different for you depending on your email provider.

Enter your Outlook.com password

Step 5
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If 2-step verification for Office 365 is enabled, verify yourself using the method you set up (6 digit code, phone call, or using the Microsoft Authenticator app.)

Check your text messages and enter the 6 digit code.

Step 6
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Tap Yes or Allow to give Outlook permission to sync calendar, contacts, etc.

Allow permissions.

Swipe through the intro and you're now ready to use Outlook for iOS!

Set up Outlook for iOS with additional requirements

If you're not sure which of these situations applies to your work or school account, talk to your Office 365 admin.

Click on an expander to open it:

Once you begin the enrollment process, you should complete the process in its entirety since pausing for more than a few minutes usually stops your progress and requires you to start over. If this process should fail, you need to return to the Company Portal app to try again.

  1. Open the iOS App Store. Search for and download the Intune Company Portal app.

  2. See Enroll your iOS device in Intune and follow the directions to enroll your iPhone or iPad.

    Note: You may be prompted to verify your identity by text or phone. For details, see Sign in to Office 365 with 2-step verification.

  3. If you haven't already, install the Outlook for iOS app from the iOS App Store or click here to enter your phone number and receive a download link.

  4. Open the Outlook for iOS app. The icon looks like this:

    iOS Outlook app

  5. Tap Add Account.

    Note: After you open Outlook, your experience will be determined by a variety of factors including your company’s policy settings and whether you previously accessed corporate resources with your device. For example, you may be prompted to authenticate using the Microsoft Authenticator app if the app was installed during the enrollment process. Likewise, your account may or may not be automatically found. You may also be prompted to enter a PIN or use a fingerprint (Touch ID). Follow the prompts that appear on your device for your given circumstances.

  6. When prompted to add another account, tap Maybe Later.

  7. Tap Skip or swipe through the features.

  8. Follow the prompts to complete the configuration of Outlook.

You're now ready to start using Outlook for iOS! Get the most out of Outlook:

Optimize the Outlook mobile app for your phone or tablet

Outlook for iOS cheat sheet

Depending on the policies set by your IT admin, you may not need to enroll your device in the Intune Company Portal app. If this is the case, you can skip steps 1-3.

  1. Open the iOS App Store. Search for and download the Intune Company Portal app if you need to enroll your device.

  2. See Enroll your iOS device in Intune and follow the directions to enroll your iPhone or iPad.

    Note: You may be prompted to verify your identity by text or phone. For details, see Sign in to Office 365 with 2-step verification.

  3. If you haven't already, install the Outlook for iOS app from the iOS App Store or click here to enter your phone number and receive a download link.

  4. Open the Outlook for iOS app. The icon looks like this:

    iOS Outlook app

  5. If your account is found, tap Add Account. Otherwise, enter your company email address and tap Add Account. Then enter your email account password when prompted.

    Note: Your experience may vary depending on your company's requirements. For example, you may be prompted to authenticate by using the Microsoft Authenticator app or to verify yourself by text or phone.

  6. If prompted to register your device, tap Register.

  7. If prompted to add another account, tap Maybe Later.

  8. The message, Your organization is now protecting its data in this app. You need to restart the app to continue, appears. Tap OK.

  9. Restart Outlook for iOS and set up a Personal Identification Number (PIN) when prompted. Tap Skip or swipe through the features.

  10. Follow the prompts to complete the configuration of Outlook.

You're now ready to start using Outlook for iOS! Get the most out of Outlook:

Optimize the Outlook mobile app for your phone or tablet

Outlook for iOS cheat sheet

  1. If you haven't already, install the Outlook for iOS app from the iOS App Store or click here to enter your phone number and receive a download link.

  2. Open the Outlook for iOS app and tap Get Started if it's your first time. Otherwise, open the Menu More button in the upper left corner.

    Tap to open the collapsable menu in the corner

  3. Tap Settings Settings > Add Account > Add Email Account.

    Tap Add Account

  4. Enter your company email address, then tap Add Account.

  5. Tap Exchange.

    Add an Exchange account
  6. Enter your company email address and password to automatically configure your account. Tap Sign In.

    Notes: If automatic configuration fails, tap Continue, then enter the following settings manually:

    • Server name: This is usually the same name you enter when checking your email on the web.

    • Domain: This is usually optional. If unsure, check with your IT administrator.

    • Username: This is your company email address.

    • Password: This is the password for your company email account.

  7. Tap Next when finished and swipe through the features.

You're now ready to start using Outlook for iOS! Get the most out of Outlook:

Optimize the Outlook mobile app for your phone or tablet

Outlook for iOS cheat sheet

  1. In Outlook for iOS, go to Settings > Add Account > Add Email Account.

  2. Enter email address. Tap Add Account.

  3. If you see the Select your email provider screen, choose Office 365 or Exchange depending on your organization.

  4. Enter your password and toggle on Use Advanced Settings.

  5. Enter your server settings:

    Incoming Server Settings

    • Domain\Username
      Enter your full email address, such as yourname@yourdomain.com.

    • Password
      Use the password that you use to access your email.

    • Server

    • Port
      Use 443 or 993.

    • Security type
      Select SSL/TLS or make sure the Use secure connection (SSL) checkbox is checked, then tap Next.

    Outgoing SMTP Server Settings

    • SMTP Server

      • Exchange accounts - Ask your IT admin for your server info.

      • Office 365 work or school accounts - Use smtp.office365.com.

    • Security Type
      Choose TLS.

    • Port Number
      Enter 587. Tap Next.

  6. Tap Sign In.

Need help with Outlook for iOS?

This article was last updated on October 12, 2018 because of your feedback. If you still need help setting up email using Outlook for iOS, Open an in-app Outlook support ticket or tell us about your question in detail using the comment box below so we can address it in the future.

Click on an expander to open it:

If you want to set up an IMAP or POP email account, or don't have an email account with Exchange ActiveSync, use these instructions . When you set up an email account using IMAP or POP, only your email will sync--not calendar or contacts. What is IMAP and POP?

To set up a POP account, see Set up a POP email account in Outlook for iOS or Android.

Set up an IMAP account manually in Outlook for iOS

  1. In Outlook for iOS, go to Settings > Add Account > Add Email Account.

  2. Enter email address. Tap Add Account.

  3. If you see the Select your email provider screen, choose IMAP.

  4. Enter your password and toggle on Use Advanced Settings.

  5. Enter the server setting information needed. Tap Sign In.

    Note: If you don't already know this info, you'll need to get it from your email provider or administrator. For a list of common server settings and reference help, see Server settings you'll need from your email provider.

Enter password for Exchange

To change your password you must go to your email provider's website to change them.

  1. Go to your email provider's website.

    For example, if you use a @hotmail.com email account, sign into login.live.com or if you use Gmail, go to Gmail.com.

  2. Go to your account or profile settings.

  3. Change your password.

  4. Outlook for iOS will detect a sync error and will ask you to enter your password again.

If you are having difficulty getting Outlook for iOS to sync with your new password, delete your email account and then re-add it.

Note: If you change the password for your email account that is also your Microsoft account, you may need to login again on other Microsoft applications and websites.

First things first. If you're using an Outlook.com (includes hotmail.com, msn.com, live.com, etc.) email account, check the server status of Outlook.com here. Now choose from the options below:

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