Outlook freezes clicking the Signature button

Last Updated: February 28, 2018

ISSUE

When you click the Signature button, Outlook hangs and you are not able to add a signature.

This issue occurs if you install an Office subscription on a PC that has pre-installed Microsoft Office desktop apps.

Note: This issue is fixed in Office Version 1802 (Build 9029.2167) or higher. When you install an Office Subscription with that build or higher, it will automatically remove the pre-installed Microsoft Office Desktop apps.

STATUS: WORKAROUND

To workaround this issue, uninstall the pre-installed Microsoft Office Desktop Apps:

  1. Right click the Windows Start button and click Settings.

  2. Click Apps, and then click Apps and Features.

  3. Choose Microsoft Office Desktop Apps and click Uninstall.

  4. Restart your PC.

Microsoft Office Desktop Apps

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See Also

Fixes or workarounds for recent issues in Outlook for Windows

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