OneDrive is stuck on "Sync pending"

OneDrive is stuck on "Sync pending"

Some files cause a Sync status of Pending Sync status pending icon when viewed in File Explorer. This status will show in all parent folders, even if the file is not visible.

Sync status: pending does not stop any other files from syncing and your OneDrive taskbar/menu bar icons should be normal.

How to fix OneDrive status stuck on "Sync pending"

If you cannot see any file causing the Pending status, it could be that the file causing the sync error is a Hidden file.

Tip: To view Hidden files in File Explorer, go to View and check the Hidden items box on the ribbon:

File Explorer View Hidden items checkbox

If there are no Hidden files in the folder, follow these steps:

  1. Create a new folder. Note that empty folders may show Sync pending until you put a file into it.

  2. Copy all the files from the Sync pending folder to the new one.

  3. Delete the Sync pending folder.

If the OneDrive taskbar/menu bar icon shows Sync pending, you may need to Delete your Office Document Cache.

To resolve the sync pending status on TMP files, you can do one of the following:

  • Upload it manually to onedrive.com

  • Rename it and give it a new extension (e.g. "Temp"). If you cannot rename it, the file is still in use. Restart your computer and try again.

  • Move the file to a folder not within your OneDrive.

  • Delete it.

Caution: 

  • A temporary .TMP file is a file that is created to temporarily store information in order to free memory for other purposes, or to act as a safety net to prevent data loss when a program performs certain functions.

  • If you move, rename or delete a file it may not work with its original program.

  • We recommend that you do not delete any TMP files unless you know for sure it is no longer in use. You may inadvertently lose work not saved properly by the program that created it.

Learn more

How to manually upload files to OneDrive

OneDrive is stuck on “Processing changes"

Other file restrictions and limitations in OneDrive

Need more help?

Online

Get online help
See more support pages for OneDrive and OneDrive for Business.
For the OneDrive mobile app, see Troubleshoot OneDrive mobile app problems.

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Email support
If you still need help, shake your mobile device while you're in the OneDrive app or email the OneDrive support team.

To contact OneDrive for Business support from your PC or Mac, select the OneDrive icon in the notification area or menu bar, then select More > Send feedback > I don't like something.

OneDrive for Business Admins can also view the OneDrive for Business Tech Community, Help for OneDrive for Business Admins, or contact Office 365 for business support.

Office 365 community forums

Tips
Letting us know your location may help us resolve your issue more quickly.

All fixed? If you contacted us and OneDrive starts working again, please let us know by replying to the email we sent you.

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