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Next button doesn't work during Office Premium install

Last Updated: December 13, 2017

ISSUE

After you enter your product key and click Next, nothing happens and you cannot continue with your install of Office Premium PIPC.

If you are able to enter your product key and continue but you then hang at a "Please wait" window (after clicking Next in the "Let's stay in touch" window), please go to this article: "Please wait" displayed indefinitely when Office Premium is installed

Note: This issue is specific to a product only available in Japan.

STATUS: WORKAROUND

To avoid this problem, do the following:

  1. Close all open windows and go to: https://setup.office.com/.

  2. Sign in using an existing Microsoft account or create a new one.

  3. Enter your Office product key.

  4. Follow the remaining instructions to install Office.

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