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Install or reinstall Office through Microsoft HUP

This topic is for customers who bought Office through their employer's Microsoft HUP benefit. Before you continue, let's make sure you're in the right place.

How did you buy Office?

I bought Office through my employer's HUP benefit

You're in the right place to get help installing or reinstalling Office.

I didn't buy Office through my employer

Select the link above for help with installing Office.

I don't know. What is Microsoft HUP?

Microsoft HUP is a benefit offered by some employers. Select the link above to learn more.

Get help with Microsoft HUP

Here's what we can help with:

Buy and install through Microsoft HUP

When you complete your purchase, you can send an email to your personal email to install Office at home.

Buy and install

Get your Microsoft HUP product key

On PCs, you must have your product key to activate Office after you install it. Signing in won't work.

Get your key

Office shows "We didn't find any Office products" error

On PCs, you can fix this error by activating Office with your product key instead of your email address.

Get your key

Reinstall using your Microsoft HUP product key

Just enter your product key to receive a link that starts the download process.

Reinstall using your key

Reinstall on a PC

To reinstall on a PC, you request an email to access your Order History.

Reinstall on a PC

Reinstall on a Mac

To reinstall on a Mac, you sign in to your Services & subscriptions page using your personal email address.

Reinstall on a Mac

Get started with Microsoft HUP

Tip: The method of purchasing and installing Office through Microsoft HUP is unique to this program. You'll want to save any emails you receive from the program, or bookmark this page.

If your organization subscribes to Microsoft HUP, you can buy Office at a discounted price and install it on a single computer.

Buy and install through Microsoft HUP

Here's what you'll need to get started:

  • Your work email address (you'll be able to send installation instructions to your personal email address during the purchase process)

  • Some organizations require a 10-digit program code provided by your benefit administrator

  • Your HUP product key is required to activate Office after you install it, either from the web or from purchased media

If you have problems with your purchase, see the HUP FAQ.

  1. On microsofthup.com, enter your work email address and select your country. If you're prompted for a program code, enter the program code that was provided by your benefit administrator.

  2. An email from Microsoft HUP will be sent to your work address. Open the email, and select the Confirm your account button.

  3. A web page appears that lists the Office products you can buy. You can choose Office Professional Plus for PC, Office Home and Business 2016 for Mac, or both. You might also have the option to buy Project Professional 2016 and Visio Professional 2016 (PC versions only).

  4. Select the Office products you want to buy, and then select Add to Cart.

  5. If you're done adding Office products to your cart, go your Shopping Cart and select Checkout.

  6. On the Billing Information page, enter your billing and payment information, and then select Confirm your order.

  7. On the Confirm Order page, select Complete purchase.

  8. Select the checkbox to accept the terms and conditions, and then select Next.

  9. A pop-up window appears so that you can send an email to your personal email address with a link to install Office at home later. Enter your personal email address and select Send. It's a good idea to save this email for future use.

  10. On the Thank you! page, you'll see the Office products you purchased, their product keys, and Install buttons for each product. If this is the computer where you plan to install Office, select Install 32-bit to install the 32-bit version of Office. Make note of your product key or send it to your personal email address, because you'll need it to activate Office after installation.

    Shows the Install button in the Order Details from the Home Use Program

    Otherwise, go to the computer where you plan to install Office, open the email you sent to your personal email address in the previous step, locate the product key you noted or emailed yourself earlier, and then select the Install button in the email.

    Shows the Install button in the email from the Home Use Program
  11. If you need step-by-step instructions to finish the installation process, select from the options below.

  1. Depending on your browser, go to the install pop up that appears and select Run (in Internet Explorer), Setup (in Chrome), or Save File (in Firefox) to start the Office installation process.

    Screenshot of browser options: in Internet Explorer click Run, in Chrome click Setup, in Firefox click Save File

    The install begins.

    Window showing progression of Office install
  2. Your install is finished when you see the phrase, "You're all set! Office is installed now" and an animation plays to show you where to find Office applications on your computer.

    Office is installed now. Select Close
  3. Open any Office app such as Word or Excel. If you can't find the Office apps, see Can't find Office applications in Windows 10, Windows 8, or Windows 7?

  4. Do one of the following:

    If you see Sign in to set up Office, select I don't want to sign in or create an account (it's a small link at the bottom of the window).

    Shows the link that you click to enter your Microsoft HUP product key

    If you see Hello, confirm your account, select Use a different account, then select I don't want to sign in or create an account.

    Shows the "Use a different account" link on the "Confirm your account" page
  5. In the Enter your product key screen, enter the product key that appears in your Order Details page. Don't have your key? Get your HUP product key

  6. Agree to the License terms by selecting Accept and start Word.

  7. If you see the Microsoft Office Activation Wizard, follow the prompts to activate Office. If you need help, see Activate Office 365, Office 2016, or Office 2013.

  1. On the Hi. Let's get started page, select Next.

  2. If you have an existing Microsoft account, select Sign in and enter your Microsoft account and password. Otherwise, select Create a new Microsoft account to create a new Microsoft account.

    Remember this email address! This Microsoft account email address and password is now associated with your copy of Office and you'll always use this account to sign in to Services & subscriptions to install or reinstall Office for Mac.

  3. On the Confirm your settings page, select your country or region and language, and then select Confirm.

  4. Select the Install button for Microsoft Home and Business 2016 for Mac.

  5. After the download has completed, open Finder, go to Downloads, and double-click Microsoft_Office_2016_Installer.pkg (the name might vary slightly).

    The Downloads icon on the Dock shows the Office 365 installer package

    Tip: If you see an error that the Microsoft_Office_2016_Installer.pkg can't be opened because it is from an unidentified developer, wait 10 seconds and then try double-clicking the installer package again. If you are stuck at the Verifying…. progress bar, close or cancel the progress bar and try again.

  6. On the first installation screen, select Continue to begin the installation process.

    First Mac 2016 installation screen with "Continue" highlighted
  7. Review the software license agreement, and then click Continue.

  8. Select Agree to agree to the terms of the software license agreement.

  9. Review the disk space requirements, and then click Install.

  10. Enter your Mac login password, if prompted, and then click Install Software. (This is the password that you use to log in to your Mac.)

    Enter your admin password to begin installing
  11. The software begins to install. Click Close when the installation is finished. If Office installation fails, see What to try if you can't install or activate Office 2016 for Mac.

    Shows the final page of the installation process, indicating that the installation was successful.
  12. To start Office and activate Office, click the Launchpad icon in the Dock to display all of your apps.

    Shows the Launchpad button in the Dock
  13. Click the Microsoft Word icon in the Launchpad.

    Shows the Microsoft Word icon in a partial view of the Launchpad
  14. The What's New window opens automatically when you launch Word. Click Get Started to start activating. If you need help activating Office, see Activate Office 2016 for Mac. If Office activation fails, see What to try if you can't install or activate Office 2016 for Mac.

    Start activating Word 2016 for Mac

Get your Microsoft HUP product key

Note: You can only view your product key if the Software Assurance agreement is still valid and you are an active employee of the company.

If you have trouble accessing your order history, see the HUP FAQ.

  1. Go to microsofthup.com.

  2. Select the Order History link in the upper right-hand corner of the page.

  3. Enter the work email address that you used to buy Office. This will send an email to yourself that contains a link to your order history.

  4. In the email you receive, select the link to view your order history.

  5. On the Order History web page, select your order number.

    Your product key is listed under Microsoft Office Product Key (FPP) on the Order Details web page.

    If there is no product key listed, or there is no Install button, your Microsoft HUP program code has expired. Please contact your Benefit Administrator to determine if the program code has been updated or if your employer is still eligible for Microsoft HUP. After you have confirmed your eligibility, you can contact support for assistance.

    Shows the Install button in the Order Details from the Home Use Program

Now that you have your product key, here's how to enter it after you install Office:

  1. Start any Office app and do one of the following:

    If you see Sign in to set up Office, select I don't want to sign in or create an account (it's a small link at the bottom of the window).

    Shows the link that you click to enter your Microsoft HUP product key

    If you see Hello, confirm your account, select Use a different account, then select I don't want to sign in or create an account.

    Shows the "Use a different account" link on the "Confirm your account" page
  2. In the Enter your product key screen, enter the product key to activate Office.

  3. Agree to the License terms by selecting Accept and start Word.

Reinstall using your Microsoft HUP product key

Note: You can only reinstall Office if the Software Assurance agreement is still valid and you are an active employee of the company.

If you saved a copy of your Microsoft HUP product key, you can use a Virtual Support Agent (English only) to receive a link to download and reinstall Office through Microsoft HUP. Just enter your product key when prompted by the Virtual Support Agent.

After you install Office, you'll need to enter your product key. Here's how:

  1. Start any Office app and do one of the following:

    If you see Sign in to set up Office, select I don't want to sign in or create an account (it's a small link at the bottom of the window).

    Shows the link that you click to enter your Microsoft HUP product key

    If you see Hello, confirm your account, select Use a different account, then select I don't want to sign in or create an account.

    Shows the "Use a different account" link on the "Confirm your account" page
  2. In the Enter your product key screen, enter the product key to activate Office.

  3. Agree to the License terms by selecting Accept and start Word.

Reinstall on a PC through Microsoft HUP

Note: You can only reinstall Office if the Software Assurance agreement is still valid and you are an active employee of the company.

  1. Go to microsofthup.com.

  2. Select the Order History link in the upper right-hand corner of the page.

  3. Enter the work email address that you used to buy Office. This will send an email to yourself that contains a link to your order history.

  4. In the email you receive, select the link to view your order history.

  5. On the Order History web page, select your order number.

  6. On the Order Details web page, select the Install button for Office, Visio, or Project. Make note of your product key.

    Shows the Install button in the Order Details from the Home Use Program
  7. Select Install.

    If there is no Install button, your Microsoft HUP program code has expired. Please contact your Benefit Administrator to determine if the program code has been updated or if your employer is still eligible for Microsoft HUP. After you have confirmed your eligibility, you can contact support for assistance.

After you install Office, you'll need to enter your product key. Here's how:

  1. Start any Office app and do one of the following:

    If you see Sign in to set up Office, select I don't want to sign in or create an account (it's a small link at the bottom of the window).

    Shows the link that you click to enter your Microsoft HUP product key

    If you see Hello, confirm your account, select Use a different account, then select I don't want to sign in or create an account.

    Shows the "Use a different account" link on the "Confirm your account" page
  2. In the Enter your product key screen, enter the product key to activate Office.

  3. Agree to the License terms by selecting Accept and start Word.

Reinstall on a Mac through Microsoft HUP

Note: You can only reinstall Office if the Software Assurance agreement is still valid and you are an active employee of the company.

  1. Go to Services & subscriptions and if you're not already signed in, select Sign in with Microsoft.

  2. Sign in with the personal email address you associated with Office for Mac. This is not your work email address that you used to buy Office through Microsoft HUP.

  3. Select Install Office, and then select Install.

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