Sign in

I see a blank thumbnail when I add clips

If you import an animated GIF that shows a blank thumbnail and preview, it is most likely the result of file incompatibility. You can try opening the file in the GIF animation program used to create it, saving it again, and then adding it into Clip Organizer again.

If you import a graphic, such as a JPG, Tagged Image File Format (TIFF), or other photographic format, that shows a blank thumbnail, it is most likely because the graphic is too large and your computer doesn't have enough memory to show the thumbnail. However, the clip has been added successfully and can be inserted in your documents. In order to see the thumbnail, try opening the clip in a graphics program and then resizing it to make it smaller or changing it to a lower resolution, or both. You can then add the new version of the clip.

Expand your Office skills
Explore training
Get new features first
Join Office Insiders

Was this information helpful?

Thank you for your feedback!

Thank you for your feedback! It sounds like it might be helpful to connect you to one of our Office support agents.