Get help with the new Outlook.com

If you're having problems with the new Outlook.com, these quick solutions might help. For detailed help with email, contacts, and tasks, see Get more help with the new Outlook.com later in the article.

Note: Outlook.com is being currently being updated. Some people will still see the classic version until we complete the update, and others will see the new Outlook.com experience. For more information, Learn about the new Outlook.com.

Change your settings

To quickly change your Mail settings so your inbox looks and behaves the way you want it to, see Personalize your new Mail experience in Outlook.com.

Turn off Focused Inbox

  1. Select Settings to open Quick settings.

  2. Move the toggle next to Focused Inbox to off.

Show or hide the Reading pane

  1. Select Settings to open Quick settings.

  2. Under Reading pane, choose Show on the right, Show on the bottom, or Hide.

Customize or turn off Conversation view

  1. Select Settings to open Quick settings.

  2. Under Conversation view, choose whether you want the newest messages to appear at the bottom or top of the thread. If you don't want your messages to be organized by conversation, select Off.

Change your password

  1. At the top of the page, select your name or account picture.

    A screenshot of the Account button

  2. Select View account > Change password.

Attach an email message to another message

  1. In the message list, select the message you want to attach.

  2. Drag the message into the message compose pane.

  3. Position the mouse below the subject line and release it.

    The message should be attached.

Find an attachment in a message in conversation view

In the new Outlook.com, the default mode for viewing messages is conversation view. In this view, an email thread can include many items. If any item has an attachment associated with it, a paper clip icon appears next to that item in the message list.

To find the item with the attachment, scan the list of items in the thread. Look for the item with the paper clip next to it.

Create a calendar event

Currently, you can't directly create a meeting in the new Outlook.com. However, you can create a calendar event to which you can invite people.

  1. At the bottom of the page, select Calendar .

  2. At the top of the page, select New event.

  3. In the text box, enter a brief description of the event, including a title, date and time.

  4. If you want to invite people to the event, select View event or More details to view the full event form. In the Invite people box, enter the names or email addresses of the people you want to invite.

  5. Select Save if this is an appointment you created for yourself or Send if this is a meeting with attendees.

Get more help with the new Outlook.com

See Also

Fixes or workarounds for recent issues on Outlook.com

It's no longer possible to leave the Outlook.com beta and return to the classic version of Outlook.com.

If you'd like to give feedback about the new Outlook.com, go to the UserVoice forum. You can vote on the ideas or issues you'd like to see addressed, and we'll respond directly to the top comments and suggestions.

We've removed the toggle for Mail but the Calendar view still offers a beta toggle. Switching the beta toggle in one does not affect the other.

We'd love to hear from you. To share your thoughts, go to the UserVoice forum. You can vote on the ideas or issues that you'd like to see addressed, and we'll respond directly to the top comments and suggestions.

Expand your Office skills
Explore training
Get new features first
Join Office Insiders

Was this information helpful?

Thank you for your feedback!

Thank you for your feedback! It sounds like it might be helpful to connect you to one of our Office support agents.

×