Focused items in Outlook Customer Manager

As you work with Outlook Customer Manager, you can add tasks to your contacts, companies, and deals to keep on top of things. Also, the program will learn which of your customers, contacts, and deals are the most important. You can view those items at the top of any Outlook Customer Manager view, or on the left side of the Today view. That way you never miss anything.

Your browser does not support video. Install Microsoft Silverlight, Adobe Flash Player, or Internet Explorer 9.

View focused items

A company, contact, or deal is shown in the Focused area for several reasons:

  • the company or contact has a higher than average number of active deals

  • the company, contact, or deal has an associated upcoming task or meeting

  • the company, contact, or deal was modified more recently than most of your other items

On the Contacts, Companies, and Deals modules, four items are shown under Focused at all times. If your screen isn't large enough to display all four at once, you can choose the arrows to the left and right to move from one item to the next. You can hide the Focused slider by choosing the ^ next to Focused.

To interact with any of your focused items, choose the item to open it in the right hand pane.

Use insights to see interesting information about your items

When Outlook Customer Manager finds something interesting on a contact, company, or deal, that information will be highlighted at the top of the card. For example, if a deal's close date has passed, you'll see a banner at the top of the deal letting you know.

You'll see the same type of information highlighted on the Today page. You can interact with the highlighted item directly from the insight.

Additionally we will show you emails that need your attention. These emails could be questions from someone, a meeting request, or a file request. You can open the email or schedule a meeting directly from the Today page.

Respond to email on the Today page

Learn more about Outlook Customer Manager

If you have questions about Outlook Customer Manager or want to browse all of our documentation on the product, see Outlook Customer Manager FAQ.

Expand your Office skills
Explore training
Get new features first
Join Office Insiders

Was this information helpful?

Thank you for your feedback!

Thank you for your feedback! It sounds like it might be helpful to connect you to one of our Office support agents.