Excel, Word, or PowerPoint may crash with older versions of GigaTrust software

Last Updated: January 31, 2019


We’ve received reports from some Excel, Word, and PowerPoint users who are experiencing crashes when running 2016 or 2013 versions of these applications with older versions of GigaTrust software (before version 11.2).


These problems should be fixed if you update to GigaTrust version 11.2 or higher. For additional information about GigaTrust, visit the GigaTrust website.

Note: The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

More Resources

Icon Experts (brain, gears)

Ask the experts

Connect with experts, discuss the latest Excel news, updates, and best practices, and read our blog.

Microsoft Tech Community

Icon Community

Get help in the community

Ask a question and find solutions from Support Agents, MVPs, Engineers, and other Excel users.

Office Forum on Answers

Icon feature request (light bulb, idea)

Suggest a new feature

We love reading your suggestions and feedback! Share your thoughts. We're listening.

UserVoice for Office

Get support
Contact us
Expand your Office skills
Explore training

Was this information helpful?

Thank you for your feedback!

Thank you for your feedback! It sounds like it might be helpful to connect you to one of our Office support agents.