Error code: StackingTrialOnNonTrialNotSupported when you try to redeem your Office product key

Support

Hello,

Select a different account.

You have multiple accounts

Choose the account you want to sign in with.

Last Updated: November 20, 2018

ISSUE

When you enter your product key to redeem your Microsoft Office product, you may receive the following error:

Additionally, the error message will contain this line:

STATUS: CONTACT SUPPORT

When you get this error, please contact Microsoft Support for further assistance.

More Resources

Ask the experts

Connect with experts, discuss the latest news, updates, and best practices, and read our blog.

Get help in the community

Ask a question and find solutions from Support Agents, MVPs, Engineers, and other Office users.

Suggest a new feature

We love reading your suggestions and feedback! Share your thoughts. We're listening.

Explore subscription benefits, browse training courses, learn how to secure your device, and more.

Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge.

Find solutions to common problems or get help from a support agent.