Last Updated: November 30, 2018
When you enter your product key to redeem your Microsoft Office product, you may receive the following error:
Sorry - we can't set up your account at the moment
Additionally, the error message will contain this line:
Error code: StackingTrialOnNonTrialNotSupported
STATUS: CONTACT SUPPORT
When you get this error, please contact Microsoft Support for further assistance.
Ask the experts
Connect with experts, discuss the latest Excel news, updates, and best practices, and read our blog.
Get help in the community
Ask a question and find solutions from Support Agents, MVPs, Engineers, and other Excel users.
Suggest a new feature
We love reading your suggestions and feedback! Share your thoughts. We're listening.