Error code: StackingTrialOnNonTrialNotSupported when you try to redeem your Office product key

Last Updated: November 30, 2018

ISSUE

When you enter your product key to redeem your Microsoft Office product, you may receive the following error:

Sorry - we can't set up your account at the moment

Additionally, the error message will contain this line:

Error code: StackingTrialOnNonTrialNotSupported

STATUS: CONTACT SUPPORT

When you get this error, please contact Microsoft Support for further assistance.

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