Error code 30102-11, 30102-13, 30103-11, or 30103-13 when installing Office

You might see these errors if there was an operating system error or you're running low on disk space. Here are some things you can try to fix the problem. We’ve listed the most common solutions first, so try them in order.

Error code 30102-11 when installing Office

1 - Clean up your disk space

2 - Restart your device and try to install Office again

Select the steps for the version you want to install.

VERSION

INSTALL STEPS

Office 365

Office 2019


Download and install or reinstall Office on your PC

Office 2016

Office 2013


Download and install or reinstall Office 2016 or Office 2013.

3 - Verify that you have the latest Windows updates installed

Follow the steps in the Update your computer article.

4 - Run system file checker tool to repair missing or corrupted system files

For more information about the system file checker tool, see Use the System File Checker tool to repair missing or corrupted system files.

Select your operating system from below.

  1. Right-click Start, and then select Command Prompt (Admin).

  2. At the command prompt, type the following command and press Enter.

    sfc/scannow

  3. When the system scan is complete, try to install Office again.

  1. Swipe in from the right edge of the screen, and then tap Search. (If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then click Search.)

  2. Type command prompt in the search box.

  3. In the list of results, swipe down or right-click Command Prompt, and then tap or click Run as administrator.

  4. In the Administrator: Command Prompt window, type the following command and press Enter.

    dism /online /cleanup-image /restorehealth

  5. When the system scan is complete, try to install Office again.

  1. Click Start > All Programs > Accessories, and then right-click Command Prompt and select Run as administrator.

  2. At the command prompt, type the following command and press Enter.

    sfc/scannow

  3. When the system scan is complete, try to install Office again.

5 - Refresh Windows (Windows 10, 8.1)\Perform an in-place upgrade (reinstallation) (Windows 7)

  1. Select the Start button (lower-left corner), and then select Settings.

  2. Select Update & security > Recovery.

  3. Under Reset this PC, select Get started.

  4. Choose the option Keep my files, and follow the instructions on the screen.

Follow the steps in the How to refresh, reset, or restore your PC article.

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