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Email may not work in Office 2007 and unpatched versions of Office 2010 and 2013

As of October 2017, Outlook 2007 and unpatched versions of Outlook 2010 and Outlook 2013 will be unsupported when connecting to Exchange Online and Office 365 mailboxes and may experience reduced functionality. To fix this issue, users of Outlook 2007 should upgrade to a newer version and users of Outlook 2010 and Outlook 2013 should install the latest updates to those programs.

How do I know if my email will be affected?

All versions of Outlook 2007 and unpatched versions of Outlook 2010 and Outlook 2013 will be affected. To see which version of Outlook you have, see How to determine Outlook version information. If you are an admin and want to find out what Outlook version your users are connecting with, see RPC over HTTP deprecated in Office 365 on October 31, 2017.

Is my version of Outlook patched?

The following table shows the minimum version of Outlook needed for email to continue to be supported. If your version number is higher than the version listed below, your email will be unaffected.

Outlook version

Build number

Update

Outlook 2016 with Office 365

16.0.6568.20xx

December 8, 2015 update

Outlook 2016 without Office 365

16.0.4312.1001

December 8, 2015 update

Outlook 2013

15.0.4779.1002

Office 2013 Service Pack 1 (SP1) and the December 8, 2015 update

Outlook 2010

14.0.7164.5002

Office 2010 Service Pack 2 (SP2) and the December 8, 2015 update

How do I make sure my email will continue to be supported?

If you're using Outlook 2007, you should upgrade to a newer version of Outlook.

If you're using an unpatched version of Outlook 2010 or Outlook 2013, you should upgrade to a newer version of Outlook or update the existing version.

Why is this happening?

Outlook 2007 and unpatched versions of Outlook 2010 and Outlook 2013 connect to Exchange Online in Office 365 using a method called RPC over HTTP. In May 2014, Microsoft replaced the RPC over HTTP method with MAPI over HTTP. This new method improves connection times, resiliency, and security. In October 2017, RPC over HTTP will no longer be a supported protocol for accessing email data from Exchange Online. This means there will be no code fixes or updates to resolve non-security related problems, and customers will be unable to call in for support until they take the steps outlined in this article.

For more details, see RPC over HTTP deprecated in Office 365 on October 31, 2017.

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