Create, reply to, or forward email messages in Outlook on the web

Creating a message in Outlook on the web is as easy as selecting New, composing your message, and then selecting Send. Respond to an email message you receive by selecting Reply or Reply All, or forward it to others by selecting Forward.

Note: If you can't send email from your Office 365 account, see My messages won't send.

Choose your version for instructions

The instructions are slightly different depending on whether you're using the new Outlook on the web. Choose which version of Outlook on the web you're using to see the instructions that apply to you.

IF YOUR MAILBOX LOOKS LIKE...

IF YOUR MAILBOX LOOKS LIKE...

Outlook on the Web Beta

See Instructions for the new Outlook on the web.

Outlook on the web

See Instructions for classic Outlook on the web.

Note: If your organization has included its logo in the toolbar, you might see something slightly different than shown above.

Instructions for the new Outlook on the web

  1. At the top of the page, select New message.

    A screenshot of the New message button

  2. On the To line, enter the name or email address of the person who will receive the message.

    Note: When composing a new email message, some customers won’t see their list of contacts if they click the To or Cc buttons. This is a known issue. To see names to select, start typing on the To or Cc line. Your relevant contacts will appear.

  3. On the Add a subject line, enter a brief description of what your message is about.

  4. To attach a file to your message, select Attach.

    For more information about attaching files to your message, see Attach files in Outlook on the web.

  5. Type your message and then select Send.

Note: You can forward only one message at a time.

  1. In your message list, choose the message that you want to forward.

  2. At the top right corner of the message pane, select Forward , or select Message actions and then select Forward.

  3. Type your message and then select Send.

  1. In your message list, choose the message that you want to reply to.

  2. At the top right corner of the message pane, select Reply or Reply all , or select Message actions and then choose Reply or Reply all.

  3. Type your response and then select Send.

    Note: By default, the original email and its history will not be displayed when you're replying to a message. To show the original email or change the email subject, select Show message history at the bottom of the message pane.

  • To add recipients to the Cc or Bcc lines, select Cc or Bcc on the right side of the To line.

    Note: The names of people on the Bcc line are hidden from other recipients of the message.

    A screenshot of the Cc and Bcc buttons

  • To discard a draft of a message, select Discard at the bottom of the message pane.

    A screenshot of the Discard button

Instructions for classic Outlook on the web

  1. At the top of the page, select New to create a new message.

    A screenshot of the Write a new message button

  2. On the To line, enter the name or email address of the person who will receive the message. The list of suggested contacts will update as your type.

  3. On the Add a subject line, type a brief description of what your email is about.

  4. To attach a file to your message, select Attach.

    For more information about attaching files to your message, see Attach files in Outlook on the web.

  5. Type your message and then select Send.

Note: You can forward only one message at a time.

  1. In your message list, choose the message that you want to forward.

  2. At the top right corner of the message pane, select More actions and then choose Forward.

    A screenshot of the More actions button

  3. Type your message and then select Send.

Automatic forwarding

To set up auto forwarding, select Settings > Mail > Forwarding.

  1. In your message list, choose the message that you want to reply to.

  2. At the top right corner of the message pane, select More actions and then choose Reply or Reply all.

    A screenshot of the More actions button

  3. Type your response, and then select Send.

    Notes: 

    • The original email and its history will not be displayed by default when a message is in the Reply mode. To show the email, select Show message history in the editor.

      A screenshot of the Show message history button.

    • You can change the default button from Reply all to Reply. To do that, choose any message, select More actions and choose Change default.

  • To add recipients to the Cc or Bcc lines, select Cc or Bcc on the right side of the To line.

    Note: The names of people on the Bcc line are hidden from other recipients of the message.

    A screenshot of the Cc button.

  • To discard a draft of a message, select Discard at the bottom of the message pane.

    A screenshot of the Discard button.

  • Reply and Reply all
    When you reply to a message, you'll see RE: added to the subject line. The original message is added below the new message.

    Note: Attachments to the original message aren't included when replying.

  • Forward
    When you forward a message, the prefix FW: is added to the subject line to alert the recipient they're receiving a forwarded message. The original message is included in the forwarded message, along with any attachments to the original message. You can edit the text of a forwarded message or add and remove any attachments before you send.

See Also

Attach files in Outlook on the web

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