Admins: Reset Office 365 business passwords

Contributors: Diane Faigel Kweku Ako Adjei
Last updated 12 January, 2018

Click here if you forgot the username or password you use to sign in with Office Click here if you're an Office 365 admin and you forgot your username or password.

Let users reset their own passwords

We strongly recommend that you set up self-service password reset. This way you don't have to manually reset passwords for your users. To learn how, see Let users reset their own passwords in Office 365.

Reset an Office 365 business password for someone else

These steps are only for people using an Office 365 business plan. To do them, you need to sign in with your Office 365 admin account. What's an Office 365 admin account?

  1. Go to the Click here to go to the Office 365 admin center.

    Go to the Office 365 admin center.

    Go to the Office 365 admin center.

  2. Go to Users > Active users.

  3. Select your users.

    Choose one or more users.

  4. Click Reset password.

    The Reset password button.

  5. Follow text on page.

    Create a password.

Forgot your Office 365 admin username or password?

  • Forgot username? Call Microsoft Support.

  • Forgot password? Here are your options:

    • If self-service reset is enabled for your business, you can use that to reset your Office 365 admin password (this doesn't reset your computer password). Click the button below.

      Forgot password?

    • Contact another admin in your organization to reset the password for you.

    • Call Microsoft Support

Reset all Office 365 business passwords for everyone in your organization at the same time

These steps work for a business with tens of users. If you have hundreds or thousands of users, see the next section on resetting passwords in bulk.

  1. In the Office 365 admin center, go to Users > Active users.

  2. Choose the box at top to select everyone in your business. Then unselect yourself. You can't reset your own password at the same time you reset everyone else's password.

    Choose the box at top to select everyone in your organization.

  3. On the right side of page, choose Reset passwords.

    Choose Reset passwords

  4. Follow text on rest of page.

    Create a password.

Reset Office 365 business passwords in bulk

Use PowerShell! Check out this post by Eyal Doron: Managing passwords with PowerShell.

Here's a related article: Set the passwords for multiple user accounts.

For overview information, see PowerShell for Office 365 administrators.

Force a password change for all users in your business

Check out this great blog post by Vasil Michev, Microsoft MVP: Force password change for all users in Office 365.

I'm lost!

Try this article: I forgot the username or password for the account I use with Office.

More info on resetting passwords

Set the password expiration policy for your organization

Set an individual user's password to never expire

The short icon for LinkedIn Learning. New to Office 365?
Discover free video courses for Office 365 admins and IT pros, brought to you by LinkedIn Learning.

Expand your skills
Explore training
Get new features first
Join Office Insiders

Was this information helpful?

Thank you for your feedback!

Thank you for your feedback! It sounds like it might be helpful to connect you to one of our Office support agents.

×