Your computer is running slow and it is causing poor audio quality. You may have too many applications running at the same time on your computer. Try closing a few unnecessary applications. Also, make sure your computer’s device drivers are current.
Also, make sure the device you are using is optimized for Lync 2010. For a list of optimized devices, see Phones and Devices for Microsoft Office Communicator.
If the problem persists, transfer the call to a landline. To transfer a call, in the Lync conversation window, click the Transfer button, and do one of the following:
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Click one of your other numbers (such as your mobile phone number).
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Click Another Person or Number, and then in the dialog box that is displayed, type the phone number you want to transfer the call to, and then click OK.
